PCI Compliance in the Cloud
The SIP infrastructure enabled The IET to easily add on a PCI compliance cloud solution that means contact centre agents can remain connected to the customer (their members) whilst entering payment details securely.
When taking payments over the phone via DTMF masking, the unique audible tones cannot be guessed to match the credit card number, therefore keeping the number secure by ensuring it is not exposed. As a result, there are no credit card numbers kept on the network. The solution also enables call recording right across The IET, which they use for training agents.