Cloud Contact Centre Transformation, Delivered Through A Partnership You Can Trust. With 30+ Years Of Experience.

Britannic and Five9: A Partnership That Performs

Thomas John Five9 Interview With Britannic

Why Britannic Are The Premium Five 9 Partner & Reseller

A Partnership Built Around How We Work Together

The partnership between Britannic and Five9 is defined by how we collaborate, not by what we sell.

We work closely with Five9 as an extension of their delivery ecosystem, aligning on standards, approach and expectations long before customer conversations begin. That alignment means projects start with shared understanding and continue with shared responsibility - supported by 24/7 operational cover, a 97% customer satisfaction rate and a 99.999% core network availability SLA.

This isn’t a transactional relationship. It’s a working partnership shaped by real delivery, open communication and long-term thinking.

Why Britannic Are THE Trusted Five9 Partner

Thomas John, Vice President Partner Sales - International,

Five9

Partnering with Britannic we help businesses create a dynamic and innovative contact centre in today’s increasingly digital world. Britannic bring credibility, knowledge, experience and innovation to our partner ecosystem, and as the market shifts from on-premise to the cloud and beyond, our partnership will continue to deliver the solutions customers need to differentiate themselves.

Always Moving Ahead, Together

  • Built for change, not standstill - The Britannic–Five9 partnership is designed to support hybrid working, evolving customer expectations and continuous improvement, helping organisations move forward without introducing unnecessary risk.
  • Guidance that turns intent into progress - By combining experience with clear direction, we help customers make confident decisions, maximise return on investment and deliver change that actually sticks.

How the Partnership Works in Practice

  • Joined-up delivery and shared accountability - Britannic and Five9 align early on standards, ways of working and responsibilities, then stay connected throughout design, delivery and ongoing support, so customers aren’t caught between suppliers.
  • Trust built through collaboration, not contracts - Strong relationships across Britannic, Five9, customers and ecosystem partners allow us to innovate together, share insight openly and improve continuously over the long term.
Britannic Five9 Certified Global Implementation Partner

Add Value To Your Contact Centre

Head of Customer Service,

Anonymous Distribution Company

The solution has changed my life and modernised the contact centre. Britannic assisted us with looking at our existing processes and thinking about how we could change them to make them more efficient using technology.

Five9 Products & Solutions

Category

  • Five9 Intelligent CX Platform

    Customer Service and Experience

    Five9 Intelligent CX Platform

    Cloud-based contact centre platform that manages voice and digital customer interactions in one place, combining AI, automation, analytics and workforce tools at scale.

  • Five9 Intelligent Virtual Agent On Laptop

    Customer Service and Experience

    Five9 Intelligent Virtual Agent

    AI-powered virtual assistant that talks with customers on voice and digital channels, understands what they need, answers questions and completes tasks without a human agent.

  • Five9 Auto Dialler

    Customer Service and Experience

    Five9 Auto Dialler Solutions

    A selection of cloud-based auto diallers that automate outbound calling, manage call pacing, detect outcomes and route live connections to available agents across campaigns.

Talk to Our Experts about Five9

If you'd like to know more about how we can boost the value of a new or an existing Five9 contact centre get in touch and one of our dedicated and friendly Account Managers will be in touch shortly.

function async(u, c) { var d = document, t = 'script', o = d.createElement(t), s = d.getElementsByTagName(t)[0]; o.src = 'https://' + u; if (c) { o.addEventListener('load', function (e) { c(null, e); }, false); } s.parentNode.insertBefore(o, s); } async('js.hsforms.net/forms/current.js', function() { hbspt.forms.create({ css: '', portalId: '457312', formId: 'da1db199-d62a-4f6d-a9f6-fb2c5c1ea505', target: '#hubspotform-submitted-18-6', onFormReady: function(form) { let formHiddenField = document.querySelector('input[name=""]'); if (formHiddenField) { formHiddenField.value = 'five9_partner'; } function checkEvent() { if (event.data.type === 'hsFormCallback') { if (event.data.eventName === 'onFormSubmitted') { const formWrapper = document.querySelector('.form-wrapper-18'); const headline = formWrapper.querySelector('.js-form-headline'); const content = formWrapper.querySelector('.js-form-content'); if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } App.trackByLeadForensics({ link: '#hubspotform-submitted-18-6', label: 'Contact Form Submission' }); const successMessage = formWrapper.querySelector('.submitted-message'); if (successMessage) { const allForms = [...document.querySelectorAll('#hsForm_da1db199-d62a-4f6d-a9f6-fb2c5c1ea505')]; if (allForms.length) { allForms.forEach(function(form) { const parent = form.parentElement; const wrapper = parent.parentElement; const headline = wrapper.querySelector('.js-form-headline'); const content = wrapper.querySelector('.js-form-content'); parent.innerHTML = successMessage.innerHTML; if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } }); } } } } } window.addEventListener('message', checkEvent); } }); (function() { window.jQuery = window.jQuery || function(nodeOrSelector) { if (typeof(nodeOrSelector) == 'string') { return document.querySelector(s); } return nodeOrSelector; }; })(); });