Cloud-based solution to empower your agents, transform customer experiences, and drive meaningful business growth.

Britannic and Five9: an Exemplary Partnership

Why Britannic should underpin your Five9 investment

Britannic and Five9 have a strong partnership fostered by a unique approach to tackling modern business communications challenges. Our ethos is that technology should underpin business transformation and that whilst change is scary, you're in good hands with Britannic and Five9.

Five9 solutions and offerings

Why should you invest with Britannic and Five9? Other technology does exist to help you achieve your goals, but Five9 are a market-leader for a reason and that's because all functionality and benefits are rolled seamlessly into compact, easy-to-adopt solutions.

Why Britannic are the premium Five9 partner and reseller

With over 30 years of expertise in call and contact centres Britannic provides excellent integration, management and customer support. We are here to support you 24/7, with a customer satisfaction rate of 97% and a core network availability SLA of 99.999% you can trust us to deliver on our promises.  We are also award-winning specialists in business communications, systems integration, digital transformation and managed services. Our leading technical expertise and consultative approach have helped UK businesses to digitally transform their contact centres, customer experience, and communications with innovative technologies and services.
 
Strong relationships with Five9, our customers, and our complementary ecosystem partners enable us to innovate and deliver together.

Always moving ahead

  • To get the best from hybrid working with modern, easy to use contact centre technology, you need a partner who really understands agent and customer experience and is skilled in managing change and mitigating risk.
  • Choose an experienced, visionary and capable partner to guide you, so you can maximise return on investment, achieve your goals and successfully transform your business.

Experienced and committed

  • With over 40 years of expertise in call and contact centres we provide 1st class technical design, customer experience delivery, and tangible and measurable business outcomes.
  • We are here to support you 24/7, with a customer satisfaction rate of 97% and a core network availability SLA of 99.999% you can trust us to deliver on our promises.

Transparency and trust

  • Strong relationships with Five9, our customers, and our complementary ecosystem partners enable us to innovate and deliver together.
  • We will share with you the latest insights, guidance and knowledge that will help you become the agent of change in your business and take it to the next level.

Why Britannic are THE trusted Five9 partner

Thomas John, Vice President Partner Sales - International,

Five9

Partnering with Britannic we help businesses create a dynamic and innovative contact centre in today’s increasingly digital world. Britannic bring credibility, knowledge, experience and innovation to our partner ecosystem, and as the market shifts from on-premise to the cloud and beyond, our partnership will continue to deliver the solutions customers need to differentiate themselves.

Five9 solutions

A fluid and powerful customer experience tool - Five9 Intelligent CX

The Five9 Intelligent CX Platform empowers organisations with the speed, scalability, and agility needed to provide exceptional customer experiences while offering comprehensive analytics for impactful business outcomes:

  • Workflow Automation
  • Workforce Optimisation
  • Reporting & Analytics
  • Supervisor & Administrator
  • IVA & Agent Assist Studio
  • CRM, UC, Voicestream, API's and many more integrations!

The Five9 Intelligent CX Platform has been recognised by Gartner as a Leader in the August 2023 Magic Quadrant for Contact Center as a Service for its offering. The evaluation was based on specific criteria that analysed the company’s overall completeness of vision and ability to execute.

Download full Five9 Intelligent CX Platform description
Five9 Agent Assist

Agent Assist harnesses AI to empower contact center agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation. It analyses customer intent, provides contact center agents with active guidance, and automatically transcribes, summarises, and surfaces interaction data to managers. 

Download Agent Assist description

Five9 Blended Contact Centre

Respond rapidly and proactively externally and internally. Active blending adjusts to your traffic as it ebbs and flows. Blending applies business rules to leverage low inbound call times to proactively reach out to customers and maximize agent productivity.

Download Blended Contact Centre description

Add value to your contact centre

Head of Customer Service,

Distribution company

The solution has changed my life and modernised the contact centre. Britannic assisted us with looking at our existing processes and thinking about how we could change them to make them more efficient using technology.

Talk to Our Experts about Five9

If you'd like to know more about how we can boost the value of a new or an existing Five9 contact centre get in touch and one of our dedicated and friendly Account Managers will be in touch shortly.

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