Communications transcription for your contact centre

Communications transcription can play a critical role in the success of your business by providing accurate and searchable records of important conversations and decisions. 

Additionally, communications transcription can be used for training, analysis, and research purposes, providing valuable insights into customer needs, market trends, and operational efficiencies.

Overall, business transcription is an essential tool to help you to operate efficiently, maintain clear communication, and make informed decisions based on accurate records.

Leverage the power of business transcription

Business systems voice recording

Voice recording software is vital to help your business gain valuable insights from your customer interactions and internal communications, leading to improved performance, increased customer satisfaction, and better risk management.

Our business systems' voice recording helps you to capture and evaluate how your customers feel about you, understand the areas your business is doing well, and where your customers' frustrations lie.

Our recording and transcription services will help you to glean the context, intent, and sentiment of every interaction within your business. Voice data provides valuable insight into how you can make your customers happier.

Learn about voice recording for your business

Secure credit card and debit card payments

PCI DSS (Payment Card Industry Data Security Standard) is a set of security standards that organisations must follow if they handle credit card data. One of the key requirements of PCI DSS is to protect cardholder data through secure software development practices.

PCI DSS software is important for ensuring the security and compliance of your organisation if you handle credit card data. Britannic offer an award-winning solution that guarantees trust and security when dealing with card payments, no matter the volume. Voice transactions are protected from fraud without the need to pause or suppress the recordings, which de-scopes your business from many of the PCI DSS requirements.

View our award-winning secure card payment software

Communications transcription for compliance, data and training

Britannic communications transcription voice wave length graphic in blue

Simple, data-driven, insightful transcription software

Transcription is vital for leveraging your voice data for compliance, customer experience, employee development, analytics and to investigate and reconstruct events. Gain insight into the conversations taking place around your business.

Communications transcript datasheet

Better transcription accuracy than a human

With automated transcription software, you can achieve up to 95% accuracy, which is much higher than what can be achieved by human transcriptionists. This means that you can rely on the transcripts for important business decisions or legal proceedings.

Less admin, less time wasted

Transcribing a recording manually can be time-consuming and labour-intensive, especially for long recordings. With automated transcription software, you can get a transcript of the recording within minutes, freeing up time to focus on other important business activities.

Easy to search and retrieve specifics

With a written transcript, you can easily search for specific keywords, phrases, or topics to quickly find relevant information from the conversation. This makes it easier to identify key insights or action items from the conversation.

Humans are expensive

Outsourcing transcription to a human transcriptionist can be expensive, particularly if your business requires regular transcription services. Automated transcription software is a more cost-effective solution, enabling you to transcribe as much content as they need without breaking the bank.

Easier collaboration and flexibility

A written transcript makes it easier for team members to collaborate, particularly if they were not present at the original meeting or conversation. By sharing the transcript, team members can review the conversation and contribute to the discussion without having to listen to the recording.

Business voice recording and analytics for compliance, understanding context and employee training

Leverage your business wide voice data capture with analytics.

Analyse entire conversations to understand context and derive meaning, delivering immediate and measurable business value. With pre-built insight libraries and new AI-powered insight categories, these are fast and effective solutions to deploy.

Analysing sales opportunities

Voice recording analysis software can be used to analyse sales calls to determine what strategies are most effective in closing deals, which salespeople are performing well, and which products or services are resonating with customers.

Employee performance and support

Listening to your employees can improve employee performance and communication skills. Helping managers provide targeted feedback and coaching to help employees improve their skills.

Risk management

Voice analysis software can be used to monitor for potential fraud or compliance violations by analysing phone conversations and identifying suspicious patterns or behaviours.

Advanced analytics capabilities

Get the full picture with advanced analytics capabilities enabling your business to gain insights from your call recordings. These analytics can help identify trends, improve agent performance, detect fraud, and more.

Customisable dashboards

Our recording analytics provide customisable dashboards that allow you to track key performance indicators (KPIs) and metrics that are important to your business. This helps you to monitor performance and identify areas for improvement.

Integration with other systems

Call recording analytics software can integrate with other business systems such as customer relationship management (CRM) and workforce management (WFM) systems, helping you to streamline operations and improve efficiency.

Secure card payments - PCI-DSS compliant

Award-Winning PCI DSS Compliance

You don’t want to find yourself involved in a showdown with faceless hackers that are trying to bring down your business. No question, PCI DSS (Payment Card Industry Data Security Standard) compliance is vital if your business handles card payments over the phone.

View our secure card payments software

Award-winning compliance

Using PCI DSS software helps your business to meet the compliance requirements of PCI DSS. This is important because failure to comply can result in fines, loss of business, and damage to reputation.

Business security

PCI DSS software is designed to be secure and protect cardholder data. This is important because cardholder data is a target for cybercriminals and breaches can result in financial losses and damage to reputation.

Customer trust

Using PCI DSS software demonstrates to customers and partners that your organisation takes security seriously and can be trusted with their sensitive data.

Increased Efficiencies and 30 Hours Saved a Month for The IET with a New PCI Solution

Britannic Technologies have been very supportive throughout the project. From guiding us through what we required to designing and deploying the solution and then providing excellent ongoing support throughout.

Lesley Roe - Data Protection Officer

The Institution of Engineering and Technology


The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.

View case study View all case studies
the IET logo
Credit card and phone in somebody's hands

The Technology

  1. DTMF portal
  2. NetX SIP portal

Business voice-recording, analytics, communications transcription, and secure card payments FAQ

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