Meet Your Legal Requirements
From landline or mobile calls to instant messages and online video communications, we help you meet the legal requirements of the FCA and PCI.
For financial institutions and firms in highly regulated sectors, we make the contact centre compliant with encrypted, tamperproof call recording solutions and call suppression to meet PCI Data Security Standards.
Additionally, we provide a cloud PCI solution that helps you process card payments securely over the phone whilst still talking to your customers, greatly reducing the number of PCI controls and simplifying auditing and management. Our PCI solutions integrate with your systems and keep customer data safe.
Capture your voice data
Voice is the most effective and efficient form of communication that exists. Time to utilise it.
Call recording is essential to be able to hear what your customers are saying. Britannic are partners with Red Box and ComputerTel, who offer smart call and screen recording solutions that help you train, appraise and stay compliant.
Unleash the power of voice. With your new call and screen recording capabilities, your business will be able to gain invaluable insight into your customer's world.
Providing data that will help you to:
- Enhance the customer experience
- Reduce the cost to serve
- Improve business processes
- Communicate how your customers want to communciate