Unlocking the future of collaboration: Britannic and Zoom join forces

Danial Oates Zoom

Going beyond a Zoom Reseller

Britannic First Partner in the UK to Achieve Zoom’s Triple Zoom Up Partner Program Competency

Britannic is the first partner in the UK to achieve all three Zoom up Partner Program competencies. As a result, we have strengthened our position as a trusted advisor in offering Zoom Phone and Zoom’s Customer Experience solutions to our customers. Our shared ethos of working closely with customers to understand their communications challenges, whilst delivering exceptional value.

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Bart Benninga/EMEA North Channel Sales Leader

Zoom

We are thrilled to announce Britannic as a key strategic partner. Along with our globally recognized communications and collaboration solutions and Britannic’s integration expertise and commitment to delivering exceptional value to customers, we are excited to disrupt the market.

Why choose Zoom through Britannic: the perfect complement

Britannic and Zoom complement each other perfectly. With our integration expertise and Zoom's innovative solutions, we offer a unique combination that will elevate your communication and collaboration strategies to new heights.

Meet the experts behind the partnership

Together Britannic and Zoom bring you a wealth of experience and skill not only around telephony and contact centre (which we have in abundance) but so much more, including access to Britannic’s mature and powerful SIP exchange platform NetX for those who want to bring their own carrier.

Personalised, insightful, meaningful, lasting

  • Our consultative approach that sets you on the right track
  • A change management process that ensures rapid adoption
  • Well documented project management and onboarding so there are no surprises
  • Access to some of the best expertise in the industry who are happy to share their knowledge

Customer experience extraordinaire

At Britannic, we understand the importance of delivering an exceptional customer experience. Our CX experts, ensures that you receive a seamless and customer-centric approach to your communication needs. With a single platform and a familiar experience, ease of deployment, unrivalled innovation, and a customer-driven focus, we will lead the way to your success.

Call centre management

Effective call centre management is vital for your business's success. With an online portal that is fully customisable, one omnichannel licence and role-based access, you can create as many custom roles as you need. This ensures that your communication strategy is tailored precisely to your requirements.

Zoom: A game-changer in communication

Innovation and Reliability: Our Commitment

Zoom's substantial investment in research and development is a testament to its commitment to innovation. With a focus on video-first communication and a more comprehensive platform, Zoom is setting new standards in the industry.

The single administrative portal makes managing your communication effortless and can be done outside the IT department. Zoom prioritise business continuity, reliability, and guarantee SLA uptime. The future of communication is here, and it's reliable, innovative, and customer-driven.

The power of the platform

Zoom stands out from the crowd with its powerful ecosystem that caters to the modern workforce's needs:

Global reach

Zoom is not confined by borders. Its global presence allows businesses to connect with partners, clients, and colleagues worldwide, adopting collaboration on a global scale.

End-to-End encryption

Security is paramount in the digital age. Zoom provides end-to-end encrypted communication, ensuring that your data remains confidential and secure.

All applications in one place

Zoom consolidates all your communication and collaboration tools into a single platform, streamlining your workflow and increasing efficiency.

Enabling the hybrid workforce

In an era where remote and hybrid work models are becoming normal, Zoom empowers organisations to seamlessly connect their teams, regardless of location. It bridges the gap between the physical and virtual workplace, ensuring that collaboration is effortless.

Zoom spaces

Zoom Spaces offer a versatile workspace, combining a virtual reception, conference rooms, and workspace reservation functionalities. This feature makes organising meetings and managing workspace reservations a breeze.

Chatbots and service automations

Zoom integrates chatbots and service automations into its platform, enhancing customer service and automating repetitive tasks.

Zoom AI companion

Zoom's AI companion seamlessly infuses into every aspect of the platform, enhancing user experience and providing intelligent solutions.

Zoom and Microsoft: working in unison

Zoom's intuitive and familiar interface brings a fresh approach to communication and collaboration in a Microsoft environment. Zoom specialises in communications and customer service solutions. This specialisation allows Zoom to excel in these areas, providing tailored solutions to meet your needs, sitting alongside your Microsoft applications.

Business continuity

Zoom's integrations and redundancy ensure business continuity with no single point of failure. Your communication will remain uninterrupted, even in challenging situations.

Internal and external communications

Zoom bridges the gap between internal team communication and external client interactions, offering a comprehensive solution for both.

Guide to Hosting Hybrid Events

Large meetings

Zoom's architecture is designed to handle large meetings seamlessly, making it an ideal choice for webinars, conferences, and all-hands meetings.

More than communication: A comprehensive solution

Our partnership with Zoom goes beyond communication; it's about providing a seamless experience across various industries, including healthcare, banking, hospitality, and more.

With these elements working together, you gain a single view of the customer, streamlined system integrations, and full analytics visibility. This holistic approach ensures that your organisation stays ahead of the curve in terms of communication and collaboration.

A comprehensive solution that includes:

  • Customer first approach
  • Back office/CRM integration
  • Zoom Store for in-person interactions (GPs, Banks, Hospitality, etc.)
  • Digital/self-service solutions (highly beneficial in healthcare)
  • Contact Centre with omnichannel support

Leading-edge technology and unparalleled features

Our partnership with Zoom also provides access to market leading technology and features that will transform the way you communicate. Here are just a few of the key highlights:

Queues for all communication channels

Whether it's voice, video, chat (web), SMS, email, or social media/WhatsApp, our integration with in-house platforms covers it all. Features like direct routing, waiting rooms, e-learning, agent assist, estimated call/waiting time, and customisable widgets provide tailored and dynamic experiences for your customers.

Real-time reporting and analytics

Gain full visibility into your communication and collaboration efforts with real-time reporting, PCI certification for contact centres, and comprehensive analytics. Zoom is constantly adding new features to stay at the forefront of innovation.

Zoom Phone: Your communication solution

Introducing Zoom Phone, Zoom enterprise-grade solution includes 400 features designed to simplify your communication workflow. Zoom Phone seamlessly integrates with Zoom meetings, offering an intuitive administration experience, you can also elevate call to meeting or video capabilities, and with the flexibility to move calls between devices. A single user licence includes call, queues, monitor, whisper, barge and much more. 

Zoom Phone also boasts a single point of administration, call detail reporting, analytics, and monitoring. Its user-friendly interface and customisable dashboard put you in control. Open APIs and a wide range of integrations allow you to enhance your communication strategy without changing your existing handsets. Queue monitoring, shared line functionality, call recording, widgets dashboard, and speech-to-text features complete this comprehensive offering.

Join us on this journey

Together, we will redefine the way you communicate, collaborate, and connect with your customers and colleagues. Whether you're a business looking to enhance your communication strategy or an organisation seeking to revolutionise your call centre management, we have the expertise and solutions to make it happen all with the benefit of the familiar Zoom interface.

Contact us today to learn more about how Britannic and Zoom can transform your communication and collaboration strategies.

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