Convergence Summit 2023 Speaker Profile

Jonathan Sharp - CEO, Britannic Technologies

Welcome and Introduction, and Britannic Strategic Update

In today’s complex landscape, the emphasis for our customers, and for Britannic, is on deriving actionable insights from data, streamlining operations, and enhancing customer experiences. Britannic stands proud as your consultative technology partner, ensuring you're not just part of the change but leading it.

I will share Britannic’s own transformation story of introspection and evolution. We've overhauled our values, revamped our organisational structure, and integrated next-gen systems and customer value methodologies.

But what has remained constant is our focus: maximising value for our customers in true partnership. By amalgamating AI, Automation, and Data Analytics alongside our deep-rooted expertise, strategic system design, and intelligent managed services, we aim to elevate every aspect of your operational efficiency and customer experience.

As we look forward, the future beckons with promises of AI-driven solutions, immersive digital experiences, and an interconnected global ecosystem. Britannic's vision is clear. We aim to challenge the market and define it, breaking barriers, setting unprecedented standards, and ensuring that our partners and customers are always a step ahead.

Join me as we delve deeper into our transformation story, share insights, and chart a course for a future where technology, innovation, and human endeavour converge to create unparalleled value and experiences.

Biography

With approaching 30 years of ICT experience, Jonathan is revered as a champion of customer experience, innovation, and business transformation. His customer-centric and design-led approach has pioneered the evolution of technology solutions, new product developments, and managed services - guiding enterprises to foster deeper, more intuitive connections with both clients and team members.

Ranked among the top 20 CX professionals in the UK for three successive years, Jonathan’s expertise in aligning technology to the Customer Experience landscape is unparalleled. He has been a stalwart advocate for customer-centric strategies, generously sharing knowledge and nurturing industry best practices, encouraging organisations to prioritise customers’ and colleagues’ experiences in all operations, underpinned with appropriate use of automation, AI and data analytics.

Presentation Title and Synopsis

Welcome and Introduction to Britannic, a Strategic Update

In today’s complex landscape, the emphasis for our customers, and for Britannic, is on deriving actionable insights from data, streamlining operations, and enhancing customer experiences. Britannic stands proud as your consultative technology partner, ensuring you're not just part of the change but leading it.

What has remained constant is our focus: maximising value for our customers in true partnership. By amalgamating AI, Automation, and Data Analytics alongside our deep-rooted expertise, strategic system design, and intelligent managed services, we aim to elevate every aspect of your operational efficiency and customer experience.

 As we look forward, the future beckons with promises of AI-driven solutions, immersive digital experiences, and an interconnected global ecosystem. Britannic's vision is clear. We aim to challenge the market and define it, breaking barriers, setting unprecedented standards, and ensuring that our partners and customers are always a step ahead.

Jonathan will share Britannic’s own transformation story of introspection and evolution. shaing insights, and chart a course for a future where technology, innovation, and human endeavour converge to create unparalleled value and experiences.

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