Biography
As Uniphore’s Chief Customer Officer, Vinod Muthukrishnan leads Uniphore’s team responsible for planning, designing, implementing, and optimizing customer solutions globally.
Before joining Uniphore, Vinod was the COO for Webex Customer Experience at Cisco. In 2014, Vinod co-founded CloudCherry, a Customer Journey and Experience Management platform acquired by Cisco in the autumn of 2019.
Before CloudCherry, he lived the zero-to-one journey at another startup called MarketSimplified, as part of the core founding team. MarketSimplified introduced mobile stock and derivative trading to most retail brokerages like TD Ameritrade, OptionsXpress, FXCM and the National Stock Exchange of India, among others.
Vinod spent his formative years at sea. He left the Merchant Navy as First Officer with Maersk Line after 9 years aboard multiple ships on worldwide charters.
Vinod lives in Pleasanton, California with his wife, two girls and a very vocal husky. He is passionate about building and taking to market new and delightful products, geopolitics, climate change, cricket, and almost anything written by PG Wodehouse or Bill Bryson.
Presentation Title and Synopsis
Harness the Power of Enterprise AI Today: Bringing Generative AI, Emotion AI, Knowledge AI and Conversational AI together into a platform to win!
AI’s mainstream moment has arrived, and it has the potential to be a greater transformative force than the Internet, Mobile and Cloud combined. Transitioning to AI has already begun to disrupt entire markets and businesses, and Enterprises are suddenly being forced to solve how to integrate more AI into their workflows and processes or be left behind. But Generative AI, even with all its capabilities, is not enough. To realize AI’s full potential as business-critical assistants, working alongside humans, AI will need to understand the complexity of human communication and emotion. You need Enterprise AI built with proven strength for the complexity and exacting needs of the enterprise. Come join Vinod as he shares proven strategies to get your company ready for success by taking a platform approach for Enterprise AI.