Bite-Sized Innovation. Real-World Impact.
Introducing Britannic Innovation Bytes, a series of regular, informal sessions into the latest innovations emerging from Britannic and our technology partner ecosystem.
These short, fireside-chat style sessions are interactive, practical and designed for leaders who want to stay ahead whilst fitting into their busy schedules.
Whether you’re looking to solve a specific operational challenge or exploring broader digital transformation, Innovation Bytes gives you ideas you can use immediately.
Meeting Insights Assistant (MIA) – Turn Conversations into Strategic Advantage
In this workshop you will learn:
- How MIA captures, transcribes and structures meetings, calls and interviews across mobile, desktop and Microsoft Teams.
- Why missed notes, actions and decisions slow hiring, sales, coaching and customer outcomes—and how to eliminate that risk.
- How to automatically capture actions, follow-ups and key decisions so nothing is lost after meetings end.
- How conversations can be evaluated and scored against job descriptions, competency frameworks and sales methodologies such as SPIN, Challenger, MEDDIC and Consultative Selling.
- How AI-driven prompts surface insights, patterns and coaching opportunities from real conversations.
- How managers can benchmark individual and team performance and generate actionable reports to support PDPs and coaching.
- How MIA supports personal reflection, learning and continuous improvement for employees.
- Why a single, unified platform across devices delivers greater value at lower cost than fragmented tools.
- Live Q&A, so you can explore how MIA fits into your hiring, sales, coaching or customer engagement workflows.
Meet Your Hosts
Jonathan Sharp, CEO, Britannic
Jonathan champions the strategic alignment of technology with organisational goals, driving innovative approaches to operationalising AI, cybersecurity and automation at scale. Under his leadership, Britannic has become a trusted partner for enterprises seeking sustainable, practical digital transformation that delivers measurable business outcomes.
Gillan Ide, Solutions Consultant, Britannic
Gillan works closely with organisations to design and deliver digital transformation initiatives aligned to key business value levers. He specialises in identifying opportunities to improve customer and employee experience, eliminate low-value manual tasks, and increase process efficiency across complex environments. With a highly consultative, hands-on approach, Gillan helps teams turn ideas into measurable outcomes, always with a clear focus on ROI and sustainable change.
Why Join Innovation Bytes?
- Discover emerging technologies from Britannic and partners, already proven in live business environments.
- Learn practical, actionable steps to solve challenges with measurable impact.
- Explore standalone solutions that deliver quick wins or see how they integrate into broader transformation journeys.
- Ask questions directly to Britannic specialists in a relaxed, open conversation.
- Help shape the series - future topics are driven by attendee input.
Who Should Attend?
Innovation Bytes is ideal for:
- Customer Service, Contact Centre & CX Leaders.
- CIOs, CTOs, IT Directors, IT Managers & Solution Architects.
- Digital Transformation & Change Leaders.
- Operations & Service Delivery Managers.
- Innovation Champions looking to trial, prove or scale new ideas.
If you help shape customer interactions, digital strategy or service performance this is for you
What Our Customers Say
“What sets Britannic apart from other partners is its drive for innovation. They’re always one step ahead, exploring new technologies that transform how we communicate and work.”
“Their guidance in understanding the art of the possible is invaluable. Good technology is useless if you don’t know how and where to apply it, and Britannic excels in providing that strategic insight.”
Register for Britannic Innovation Bytes - Meeting Insights Assistant (MIA)
Future Sessions - You Shape the Agenda
Based on demand, future Innovation Bytes may cover:
- AI-powered agent assistance & workforce augmentation.
- Intelligent automation & workflow orchestration.
- Interaction analytics, sentiment modelling & conversational insights.
- Modern cyber security layers & real-world risk mitigation.
- Voice assistants, channel unification & smart routing.
- Network transformation, SD-WAN, 5G & Starlink resilience.
- Email and knowledge management automation.
- And more - you tell us what matters next.
