89% of businesses will compete mainly on customer experience this year (Gartner).

According to McKinsey, businesses using AI to enhance CX see up to a 20% reduction in service costs.

Learn how to stay ahead!

Event synopsis

Join Britannic and Zoom for a deep dive into how moving or improving your cloud space can improve your CX

Moving to the cloud has become increasingly important in today's business landscape, particularly with regard to customer experience (CX). Overall, these are essential tools for businesses looking to stay competitive.

Zoom is more than just a video meetings platform. With their fast pace of innovation and R&D, Zoom can revolutionise your workplace. Plus, Britannic is a First Partner in the UK to achieve Zoom's Triple Partner Program Competency. As a result, we have strengthened our position as a trusted advisor in offering Zoom Phone and Zoom’s Customer Experience solutions.

Event details

Join us at 1pm
25th June 2024

You will hear from experts at Britannic and Zoom exploring technologies and methodologies that will help drive your business objectives.

This session is specifically designed for organisations that have legacy on-premise systems or moved to the cloud in a hurry and are looking to change cloud and partner providers.

Who should attend?

Ideal for Heads of Digital Transformation, IT, and Contact Centres.

If enabling effective remote collaboration is a challenge for your organisation. And you are looking for the right tools to boost teamwork and productivity regardless of where your employees are located, this webinar is for you.

Key takeaways

  • What a confident move to the Cloud looks like
  • TCO of Cloud versus on premise
  • How we ensure security and integrity of data
  • Why Zoom has the infrastructure and ability to manage their critical traffic

Why attend?

In this insightful session, you'll learn how to:

  • Foster seamless communication and collaboration across hybrid teams
  • Zoom is more than just a video/meetings platform we learned to love
  • Create immersive meeting experiences that boost engagement
  • The benefits and rewards of moving to a modern, cloud-enabled software
  • Deliver superior customer service through omnichannel experiences
  • Increase productivity by empowering teams to work smarter from anywhere
  • Business Outcomes you can achieve with the right cloud provider and consultative partner

You'll see first-hand how these integrated tools can boost productivity by enhancing real-time collaboration, streamlining communications, and providing a consistent user experience across devices.

Don't miss this opportunity to gain valuable insights into optimising teamwork and customer engagement in today's hybrid workplace.

Save your spot by registering today!

Businesses integrating AI into their CX see a 10% increase in customer satisfaction (Forrester).

Learn how you can achieve this too!

Meet the Speakers

James Campbell, Sales Manager at Britannic

James has been working in the CX and Contact Centre industry for 15 years.

James leverages his expertise to provide forward thinking, tailored strategies and technologies which empower businesses to deliver exceptional customer experience.

James Adamczuk, CX Evangelist at Zoom

James has a rich history in Customer Experience and Digital Transformation having led large global voice and AI powered messaging programs. James was part of the team that launched Zoom Contact Centre in the EMEA and continues to share his experience and ideas across the region.

Gillan Ide, Solutions Consultant at Britannic

Gil is passionate about helping organisations with digital transformation and business improvement. He can identify opportunities for improvement and design and deliver solutions to achieve measurable business outcomes. Gil focuses is on improving customer and staff experience, reducing low value tasks, and improving process efficiencies.

The Agenda

  1. 13:00 James Campbell – Unveiling Excellence: Developing CX migration strategies through Consultative processes
  2. 13:10 James Adamczuk – CX and Digital Transformation with confidence and ease
  3. 13:45 Gillan Ide - Britannic – Connecting the Dots: Leveraging systems interoperability for enhanced customer engagement
Register now to reserve your virtual seat. We look forward to you joining us!
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