Question 1

What is the Britannic Private Cloud for Mitel?

Accepted Answer

It’s a secure, high-availability private cloud platform that hosts your existing Mitel Unified Communications and Contact Centre systems. It provides 99.999% uptime, UK data residency, and carrier-grade resilience - allowing you to modernise without replacing your Mitel investment.

Question 2

Why Move Mitel to a Private Cloud Instead of Public Cloud?

Accepted Answer

A private cloud offers greater control, security, and reliability than public cloud deployments. With Britannic, your UC and Contact Centre run on dedicated UK infrastructure, designed specifically for Mitel workloads and managed by certified engineers.

Question 3

How Disruptive is the Migration Process?

Accepted Answer

Migration is fully managed by Britannic’s specialists to minimise downtime. We assess your environment, run pilot tests, and move in phases to ensure a seamless transition - often with zero disruption to day-to-day operations.

Question 4

Can I Keep My Existing Mitel Hardware and Licences?

Accepted Answer

Yes. Britannic’s Private Cloud supports MiVoice Business, MiCollab, and MiContact Centre. You can retain your existing systems and licences, while benefiting from modern infrastructure and cloud-level resilience.

Question 5

Is the Britannic Private Cloud suitable for both UC and Contact Centre?

Accepted Answer

Absolutely. The platform is purpose-built to support Mitel UC and CC applications - from voice and video to omnichannel customer engagement. You get consistent performance and reliability across all communication channels.

Question 6

Why Move Mitel to a Private Cloud Instead of Public Cloud?

Accepted Answer

A private cloud offers greater control, security, and reliability than public cloud deployments. With Britannic, your UC and Contact Centre run on dedicated UK infrastructure, designed specifically for Mitel workloads and managed by certified engineers.

Question 7

How Disruptive Is the Migration Process?

Accepted Answer

Migration is fully managed by Britannic’s specialists to minimise downtime. We assess your environment, run pilot tests, and move in phases to ensure a seamless transition - often with zero disruption to day-to-day operations.

Question 8

Can I Keep My Existing Mitel Hardware and Licences?

Accepted Answer

Yes. Britannic’s Private Cloud supports MiVoice Business, MiCollab, and MiContact Centre. You can retain your existing systems and licences, while benefiting from modern infrastructure and cloud-level resilience.

Question 9

Is the Britannic Private Cloud Suitable for Both UC and Contact Centre?

Accepted Answer

Absolutely. The platform is purpose-built to support Mitel UC and CC applications - from voice and video to omnichannel customer engagement. You get consistent performance and reliability across all communication channels.

Question 10

What Uptime Guarantee Does Britannic Offer?

Accepted Answer

We deliver a 99.999% SLA, achieved through dual UK datacentres, redundant hardware, and layered failover design. Even in the rare event of hardware or network failure, your communications remain live and stable.

Question 11

How Scalable Is the Platform?

Accepted Answer

Our microservices architecture and MPLS core allow you to scale users, channels, and locations quickly - without complex projects or downtime. It’s built for businesses that need to adapt fast as they grow.

Question 12

How Does Britannic Ensure Voice and Video Quality?

Accepted Answer

We prioritise real-time media using end-to-end Quality of Service (QoS) across a 10GbE network core. This ensures consistent call and video quality, even during peak usage or traffic spikes.

Question 13

How Secure Is the Britannic Private Cloud?

Accepted Answer

Security is built into every layer of the platform. We use RADIUS AAA authentication, TLS 1.2 encryption, ISO 27001 processes, and annual vulnerability scans to safeguard your communications.

Question 14

Where Is Customer Data Stored?

Accepted Answer

All data is hosted in dual UK datacentres, giving you full data residency and geographic certainty. Customers can also define how and where their data is stored for compliance or regulatory purposes.

Question 15

Is the Solution Compliant with GDPR and Other Standards?

Accepted Answer

Yes. Britannic’s Private Cloud is fully GDPR-compliant and certified to ISO 27001 and ISO 22301 standards. We also hold Cyber Essentials and Cyber Essentials Plus certifications for added assurance.

Question 16

Does Britannic Support Secure Access and Authentication?

Accepted Answer

Yes. Access is restricted through 2-factor authentication, role-based permissions, and public key validation. Every session is logged and auditable to maintain compliance and system integrity.

Question 17

What Support Options Are Available?

Accepted Answer

We provide 24×7 phone support, and tiered SLAs from Bronze to Platinum. Our service desk averages a 9-second response time for calls and 10 minutes for emails, with 35% of tickets resolved on first contact.

Question 18

How Are Upgrades Managed?

Accepted Answer

Software upgrades are scheduled at a customer-defined date and time to avoid disruption. Britannic manages the process end-to-end, ensuring changes are controlled, tested, and fully documented.

Question 19

What’s Included In Onboarding?

Accepted Answer

We provide tailored training for end users, supervisors, and administrators - delivered on-site, online, or in classrooms. Each rollout includes role-based support, user guides, and optional refresher sessions to ensure adoption success.

Question 20

What makes Britannic’s Private Cloud different from other Mitel providers?

Accepted Answer

Unlike generic hosting, Britannic’s platform is purpose-built for Mitel UC and CC, with 10+ years of cloud expertise and 99.999% SLA. We combine carrier-grade engineering with UK-based support, proactive monitoring, and complete service flexibility.