FAQs

Britannic partners with leading innovators to provide state-of-the-art solutions that make systems more collaborative, responsive, and easy to use. We offer personalised strategies and support to ensure your customer experience management is optimised for success.

Yes, we provide comprehensive support from developing a robust customer experience strategy to implementing the necessary technologies and processes. Our goal is to help you achieve seamless and effective customer engagement.

Our Managed Services stand out due to our commitment to partnership, providing tailored expertise, support, and guidance to help you achieve your business goals. Our proactive approach includes performance insights, risk mitigation, and actionable data to drive continuous improvement.

Managed Services involve standard ICT support and maintenance, while Intelligent Managed Services utilise advanced technologies like AI, machine learning, and analytics to optimise operations, predict issues, and provide more proactive and predictive solutions.

We implement robust security measures, including advanced threat detection, regular security audits, and compliance with industry standards. Our proactive monitoring and risk mitigation strategies ensure your systems and data remain secure.

Yes, our Managed Services are highly customisable to meet the unique requirements of your business. We work closely with you to understand your needs and tailor our services to support your specific goals and challenges.

Our team of experienced IT professionals provides comprehensive support, including ongoing maintenance, troubleshooting, and optimisation. We offer 24/7 monitoring and support to ensure your systems run smoothly with minimal downtime.

Managed Services allow you to easily scale your IT and communication systems as your business grows. Whether you need to expand your infrastructure, add new functionalities, or adjust resources, our services can adapt to your evolving needs without significant investments in new technology.

Data and insights play a crucial role in our Managed Services. We provide quantifiable metrics to track service levels and performance, offering actionable insights that help you make informed decisions and drive improvements in your operations.

Pricing models vary but often involve a monthly subscription fee based on the services provided, the size of the organisation, and the level of support needed.