FAQs

MIA offers two subscription plans based on the level of insights and analysis needed:

Essential Plan - For enterprises looking to start with Meeting Insights

✅ Automatic MS Teams and Zoom recording
✅ One central repository: Record, save, analyse, and share all meeting content
✅ AI-generated meeting summaries, action items, Q&A, and issue detection
✅ 250 hours of AI analysis per month (for every 100 users)
✅ 6 months of meeting retention

Pro Plan - For enterprises looking for detailed insights on their meetings

Includes everything in the Essential Plan, plus:

✅ Advanced AI capabilities: Summary by topic and speaker, "Prepare Me for the Next Meeting" feature
✅ Organisational meeting analytics dashboard
✅ 500 hours of AI analysis per month (for every 100 users)
✅ 12 months of meeting retention

Yes. MIA can integrate with CRM platforms, project management systems and operational workflows so meeting intelligence can drive follow-up actions and business processes. This helps organisations improve efficiency, automate administrative tasks and connect meeting outcomes directly with customer engagement, sales activity and operational management.

MIA preserves meeting history, customer discussions, decisions and action items within a searchable organisational system. This helps teams maintain continuity, accelerate onboarding and reduce knowledge loss when employees change roles or leave the organisation. Staff can quickly access historical context without relying on individual employees or disconnected records.

MIA supports enterprise governance through controlled storage policies, configurable retention settings, secure access management and auditability features. Organisations can manage how meeting intelligence is captured, stored and accessed while supporting internal governance and regulatory requirements. This helps businesses maintain greater control over sensitive meeting conversations and operational knowledge.

NetTranslate is designed specifically for business communications, customer service and contact centre environments. Unlike many AI translation tools, it delivers real-time voice translation during live conversations, integrates with existing communication platforms and supports operational workflows. This helps organisations provide multilingual customer support while maintaining a natural and efficient customer experience.

NetTranslate supports more than 100 languages, enabling organisations to communicate with customers, employees and partners worldwide. It covers major business languages including English, Spanish, French, German, Arabic, Mandarin and Hindi. This helps organisations improve accessibility, support multilingual communities and deliver customer service without language barriers.

Yes. NetTranslate is designed with security and compliance in mind, supporting GDPR and UK GDPR requirements. Organisations benefit from secure data handling, controlled access and enterprise-grade security measures. This makes NetTranslate suitable for organisations where privacy, governance and the protection of sensitive customer information are critical.

Yes. NetTranslate integrates with existing telephony environments, including SIP platforms, Microsoft Teams and contact centre solutions. This enables organisations to introduce real-time language translation without replacing existing infrastructure. By integrating directly into existing workflows, businesses can improve multilingual communication while minimising disruption and implementation costs.

Real-time AI translation benefits healthcare, local government, housing associations, financial services, education and customer service organisations. Any organisation serving multilingual customers can improve accessibility, communication and customer experience by removing language barriers and enabling conversations in the customer's preferred language.

etwork switches shouldn’t just connect devices — they should protect them. FortiSwitch combines secure Ethernet switching with full integration into your Fortinet ecosystem.

From branch offices to data centres, FortiSwitch offers high-performance connectivity with the added benefit of centralised access control and real-time threat response. FortiSwitch strengthens security where users and devices connect — without compromising speed or simplicity.

Features include:

• Security Fabric integration for unified management.
• Power over Ethernet (PoE) for VoIP phones, cameras and Wi-Fi.
• VLAN and access segmentation to isolate sensitive data.