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FAQs

If you have any questions that we haven’t covered here, please contact us and we’ll do the best we can to answer them.

  • All calls are fully encrypted, with vulnerability scanning, pen testing, and automatic toll fraud controls.

  • Yes — through the advanced NetX web portal, with full role-based access and powerful self-service tools.

  • Absolutely — SIP is the proven replacement for ISDN/PSTN, and NetX supports your business every step of the way.

    Read Our ISDN/PSTN Switch-Off Here

  • Yes. NetX supports direct routing into Microsoft Teams, Zoom Phone, and other unified communication platforms. Our team can help design and deploy seamless integrations based on your needs.

  • Yes. NetX supports industry-standard encryption, including TLS for signalling and SRTP for media, helping protect your voice traffic from interception and fraud.

  • Yes. NetX is hosted in the UK and fully compliant with GDPR and Ofcom regulations. Customer data is handled securely and transparently.

  • NetX includes real-time monitoring and configurable alerting to detect anomalies like toll fraud or unusual call volumes. Automatic blocks and thresholds can be set to prevent excessive usage.

  • Access control is available through IP whitelisting, geofencing, and firewall rules — helping you control who and what can connect to your SIP services. Customers can restrict inbound/outbound Calls. Network teams can restrict by firewall rules.

  • We offer secure, carrier-grade interconnects and support full SBC integration. Whether you're using a hosted PBX or on-premise equipment, NetX can be securely connected.

  • Yes. NetX is compatible with a wide range of IP PBX systems, contact centre platforms, and SIP-based hosted solutions. Our engineers will verify compatibility during onboarding.

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