FAQs

Branded caller ID is typically straightforward to set up, with most providers handling the verification, onboarding and configuration process. Your business details, such as name, logo and call reason, are validated and applied to your outbound numbers. Once live, it integrates with your existing telephony, allowing you to start displaying branded calls without major operational changes.

If a customer’s phone or network does not support branded caller ID, the call will appear as a standard outbound call, typically showing your phone number or saved contact name. While branding will not be displayed, the call will still be delivered as normal, ensuring no loss of connectivity or disruption to your outbound communications.

Setup time can vary depending on the verification process, but most implementations can be completed within a few days to a few weeks. Once approved, branded calls can be activated quickly.

NetPCI is Britannic’s hosted PCI-DSS compliance solution that secures card payments taken over the phone. It prevents card data from being heard, seen or stored by your business, ensuring every phone transaction is PCI compliant.

NetPCI uses DTMF capture technology where customers enter card details through their keypad. This keeps data out of call recordings, desktops and networks, reducing your PCI scope and showing you exactly how to make phone payments PCI compliant.

Non-compliance is a serious issue. Research shows that 75% of contact centres taking phone payments are at risk of PCI DSS failures, PCI DSS fines for contact centres can range from £4,000 to £70,000 per month. Beyond fines, the risk of fraud and reputational damage is significant.

Yes. NetPCI enables agent-guided payments, meaning your team can assist customers throughout the transaction. The difference is that agents are shielded from sensitive card data, which makes the process both smooth and PCI compliant.

Absolutely. NetPCI uses CTI integration to work with your existing payment service provider, ensuring secure payment flows without forcing you to change systems.

NetPCI is a fully cloud-hosted PCI solution with no on-site hardware required. It runs through Britannic’s NetX SIP platform, ensuring calls remain secure end-to-end while reducing cost and complexity.

Unlike traditional methods, NetPCI ensures card details never enter your systems, call recordings or staff desktops. By blocking data at the source, it eliminates common fraud risks and helps you avoid costly PCI compliance failures.