FAQs

Standard texts often get ignored, mislabelled as spam or fail to drive action. Branded Messages stand out with your verified identity, improve engagement through richer content and reduce wasted time chasing unresponsive customers.

Because customers know who the message is from, they’re more likely to open and respond. On average, businesses see significantly higher read and click-through rates compared to SMS, leading to faster responses and more completed interactions.

Your verified name and logo appear in every message, reassuring customers it’s genuinely from you. That credibility builds confidence and protects your brand reputation.

Yes. They are often more affordable than traditional SMS, with no hidden platform fees. Many businesses find they pay less than they currently do for unbranded SMS, while getting far higher engagement and value.

Setup is quick:

• Verify your business number (2–3 weeks).
• Configure branding (name, logo, colours).
• Connect via API or your existing CRM/marketing platform (3–5 days).
• Test and launch campaigns with Britannic’s support.

Branded Messages connect seamlessly to most CRMs, marketing tools and contact centre platforms. No rip-and-replace required.

Every campaign comes with detailed reporting, from delivery and open rates to click-throughs and customer responses. Insights are available in real time through an accessible portal.

• Branded Messages – Verified with your name, logo and sender profile.
• One-off messages – Rich, interactive communications like promotions or updates.
• Conversations – Two-way messaging for sales, customer support and service.

• Retail & eCommerce – Promotions, loyalty updates, abandoned cart reminders.
• Finance – Secure account alerts, fraud notifications, authentication codes.
• Healthcare – Appointment reminders, test results, prescription updates.
• Logistics – Delivery tracking, rescheduling, proof of delivery.
• Public Sector & Housing – Rent reminders, urgent notices, repair bookings.
• Education – Course updates, fee reminders.
• Travel & Hospitality – Booking confirmations, itinerary changes, loyalty offers.

We combine technology with expertise. Britannic makes setup simple, ensures your messages are secure and verified and integrates everything into your existing workflows. You get stronger engagement, better customer experience, and measurable cost savings.