FAQs

Absolutely. BiziBOT connects to your FAQ pages, helpdesk or knowledge base to provide reliable, up-to-date answers. Acting as an FAQ chatbot, it instantly resolves common questions, which reduces repetitive enquiries and improves first-contact resolution.

BiziBOT lowers the cost-to-serve by automating routine conversations that would normally require agent time. By deflecting high volumes of FAQs and repetitive tasks, it reduces the number of contacts agents need to handle. This saves money on staffing while still improving response times and customer satisfaction.

Yes, scalability is built into BiziBOT’s design. It can manage thousands of simultaneous conversations across multiple channels without adding more headcount. As your customer base grows, BIZIBOT ensures support quality remains consistent while your business expands.

Yes, branded caller ID can display your company name, logo and a reason for calling on the recipient’s screen before they answer. This provides clear context, builds trust and helps customers recognise your business instantly. By making calls more transparent and identifiable, it increases answer rates and improves overall engagement with outbound communications.

Branded caller ID is typically straightforward to set up, with most providers handling the verification, onboarding and configuration process. Your business details, such as name, logo and call reason, are validated and applied to your outbound numbers. Once live, it integrates with your existing telephony, allowing you to start displaying branded calls without major operational changes.

If a customer’s phone or network does not support branded caller ID, the call will appear as a standard outbound call, typically showing your phone number or saved contact name. While branding will not be displayed, the call will still be delivered as normal, ensuring no loss of connectivity or disruption to your outbound communications.

Setup time can vary depending on the verification process, but most implementations can be completed within a few days to a few weeks. Once approved, branded calls can be activated quickly.

NetPCI is Britannic’s hosted PCI-DSS compliance solution that secures card payments taken over the phone. It prevents card data from being heard, seen or stored by your business, ensuring every phone transaction is PCI compliant.

NetPCI uses DTMF capture technology where customers enter card details through their keypad. This keeps data out of call recordings, desktops and networks, reducing your PCI scope and showing you exactly how to make phone payments PCI compliant.

Non-compliance is a serious issue. Research shows that 75% of contact centres taking phone payments are at risk of PCI DSS failures, PCI DSS fines for contact centres can range from £4,000 to £70,000 per month. Beyond fines, the risk of fraud and reputational damage is significant.