FAQs

Yes. AI Engine connects with CRM, contact centres, databases, and workflow tools like INBOX Enterprise. This ensures insights are not just reported but also acted upon through automated alerts and updates.

AI Engine is built for quick deployment. Guided setup wizards and flexible data import make it easy to connect email, chat and voice sources. Most businesses begin extracting insights within weeks, not months.

Unlike traditional dashboards, AI Engine combines machine analytics with human logic. It not only visualises data but also applies business rules, integrates with workflows, and provides real-time alerts to drive action.

Yes, scalability is a core strength. AI Engine can handle thousands of customer conversations daily, across multiple sources, without performance issues. As your business grows, insight generation grows with it.

Yes. AI Engine processes conversations as they happen, using sentiment detection to trigger instant alerts. This allows teams to address negative feedback or emerging issues before they damage customer trust.

By automating analysis, AI Engine eliminates the manual effort of reading through thousands of emails, tickets, or transcripts. Teams get clear insights and trends presented in dashboards, freeing them to act on findings rather than collect them.

An AI chatbot is software that uses artificial intelligence and natural language processing (NLP) to understand customer queries and provide instant responses. Unlike basic scripted bots, AI chatbots can interpret intent even when questions are worded differently. They are widely used in customer service to automate FAQs, bookings, updates and guided support.

Chatbots improve service by being available 24/7 and delivering consistent answers across all channels. They reduce wait times by handling simple requests instantly, which increases customer satisfaction. By taking care of routine enquiries, they also free human agents to focus on complex, high-value conversations.

Yes, modern AI chatbots are built with security in mind. They use encryption and secure integrations with CRMs, contact centres and back-office systems to ensure sensitive data is protected. This means businesses can automate processes without compromising compliance or customer trust.

No, chatbots are designed to support agents, not replace them. They handle repetitive or predictable enquiries, such as FAQs or booking confirmations, with speed and accuracy. When issues are complex or sensitive, they escalate to live agents with full context, ensuring a smooth handover and better customer experience.