FAQs

BiziBOT lowers the cost-to-serve by automating routine conversations that would normally require agent time. By deflecting high volumes of FAQs and repetitive tasks, it reduces the number of contacts agents need to handle. This saves money on staffing while still improving response times and customer satisfaction.

Yes, scalability is built into BiziBOT’s design. It can manage thousands of simultaneous conversations across multiple channels without adding more headcount. As your customer base grows, BIZIBOT ensures support quality remains consistent while your business expands.

Yes, where supported by the recipient’s device and network. This adds clarity, for example “Delivery update” or “Appointment reminder.”

Integration is straightforward. Branded Calls work with existing contact centres, CRMs and diallers, with no need for rip-and-replace.

Any business that relies on phone communication: financial services, healthcare, logistics, retail, utilities and public services all see strong results.

Absolutely. Customers feel safer and more valued when they can see who’s calling, which helps reduce frustration and builds trust in your brand.

You can track answer rates, time-to-answer, call-back rates and performance by campaign or number. This data helps refine future call strategies.

In those cases, the call will still connect as normal. Branding simply falls back to the best available caller ID display.

The process starts with verifying your organisation and phone numbers. From there, Britannic configures your branding details (name, logo, call reasons) and integrates with your existing systems such as contact centres, CRMs or diallers.

The setup time varies by provider but generally takes anywhere from a few days to a few weeks. Britannic service has a lead time of 5 days but can typically be set up between 2 and 4 days. The process includes verifying your business details and ensuring compatibility with the telecom network.