FAQs

NetPCI is Britannic’s hosted PCI-DSS compliance solution that secures card payments taken over the phone. It prevents card data from being heard, seen or stored by your business, ensuring every phone transaction is PCI compliant.

NetPCI uses DTMF capture technology where customers enter card details through their keypad. This keeps data out of call recordings, desktops and networks, reducing your PCI scope and showing you exactly how to make phone payments PCI compliant.

Non-compliance is a serious issue. Research shows that 75% of contact centres taking phone payments are at risk of PCI DSS failures, PCI DSS fines for contact centres can range from £4,000 to £70,000 per month. Beyond fines, the risk of fraud and reputational damage is significant.

Yes. NetPCI enables agent-guided payments, meaning your team can assist customers throughout the transaction. The difference is that agents are shielded from sensitive card data, which makes the process both smooth and PCI compliant.

Absolutely. NetPCI uses CTI integration to work with your existing payment service provider, ensuring secure payment flows without forcing you to change systems.

NetPCI is a fully cloud-hosted PCI solution with no on-site hardware required. It runs through Britannic’s NetX SIP platform, ensuring calls remain secure end-to-end while reducing cost and complexity.

Unlike traditional methods, NetPCI ensures card details never enter your systems, call recordings or staff desktops. By blocking data at the source, it eliminates common fraud risks and helps you avoid costly PCI compliance failures.

Yes. Because it is hosted on the NetX platform across multiple secure data centres, NetPCI works seamlessly for single sites, large contact centres, or remote agents, delivering the same security everywhere.

NetPCI is ideal for any business taking phone payments. It’s especially valuable in contact centres, financial services, healthcare, retail, travel and utilities, where compliance, customer trust, and fraud prevention are business-critical.

NetPCI is delivered on an OPEX pricing model with predictable monthly costs and no upfront hardware. By comparison, PCI DSS fines for contact centres can reach up to £70,000 per month, making NetPCI a far more cost-effective solution.