FAQs

NetPCI is a fully cloud-hosted PCI solution with no on-site hardware required. It runs through Britannic’s NetX SIP platform, ensuring calls remain secure end-to-end while reducing cost and complexity.

Unlike traditional methods, NetPCI ensures card details never enter your systems, call recordings or staff desktops. By blocking data at the source, it eliminates common fraud risks and helps you avoid costly PCI compliance failures.

Yes. Because it is hosted on the NetX platform across multiple secure data centres, NetPCI works seamlessly for single sites, large contact centres, or remote agents, delivering the same security everywhere.

NetPCI is ideal for any business taking phone payments. It’s especially valuable in contact centres, financial services, healthcare, retail, travel and utilities, where compliance, customer trust, and fraud prevention are business-critical.

NetPCI is delivered on an OPEX pricing model with predictable monthly costs and no upfront hardware. By comparison, PCI DSS fines for contact centres can reach up to £70,000 per month, making NetPCI a far more cost-effective solution. 

NetSMS is Britannic’s enterprise-grade business SMS service. It lets you send, receive and automate text messages for business directly from your email, CRM or other systems, giving you a fast and reliable way to reach customers and staff.

Unlike consumer apps, NetSMS is a secure and scalable business texting service. It supports bulk sending, automation, reporting and compliance - features designed for organisations, not individuals.

Yes. NetSMS supports two-way communication, so customers can reply, and their responses are routed back into your email inbox or CRM. This makes it easy to manage conversations at scale.

NetSMS connects seamlessly with email clients like Outlook or Gmail. It also integrates with CRMs, ERPs and service desks via APIs, so you can automate workflows such as appointment reminders, fraud alerts or delivery updates.

Absolutely. NetSMS uses end-to-end encryption and provides GDPR and PECR compliance tools, including consent management and opt-out tracking. It’s built to support regulated sectors like healthcare and finance.