Britannic
    • Housing
    • Legal
    • Insurance
    • Finance
    • Professional Services
    • Local Government
    • Higher Education
    • Charity
    • Hospitality
    • Healthcare
    • Managed Services
    • Customer Experience & Engagement
    • Cloud & Connectivity
    • Unified Communications
    • Digital Transformation
    • Products & Solutions
  • Partners
    • About Britannic
    • Events
    • Careers
    • People
    • How we work
    • The Britannic Carbon Neutral Plan
    • All insights
    • Case Studies
    • Success Stories
    • Resources
    • Blog
    • Videos
    • BritQi
    • News
  • Contact Us

FAQs

If you have any questions that we haven’t covered here, please contact us and we’ll do the best we can to answer them.

  • NetSMS is Britannic’s enterprise-grade business SMS service. It lets you send, receive and automate text messages for business directly from your email, CRM or other systems, giving you a fast and reliable way to reach customers and staff.

  • Unlike consumer apps, NetSMS is a secure and scalable business texting service. It supports bulk sending, automation, reporting and compliance - features designed for organisations, not individuals.

  • Yes. NetSMS supports two-way communication, so customers can reply, and their responses are routed back into your email inbox or CRM. This makes it easy to manage conversations at scale.

  • NetSMS connects seamlessly with email clients like Outlook or Gmail. It also integrates with CRMs, ERPs and service desks via APIs, so you can automate workflows such as appointment reminders, fraud alerts or delivery updates.

  • Absolutely. NetSMS uses end-to-end encryption and provides GDPR and PECR compliance tools, including consent management and opt-out tracking. It’s built to support regulated sectors like healthcare and finance.

  • NetSMS is trusted across healthcare, retail, logistics, financial services, education and public sector organisations. Any business that needs timely, reliable communication benefits from a business SMS messaging service.

  • Yes. NetSMS supports international delivery, with high throughput and carrier-grade reliability. Our team helps ensure compliance with regional messaging regulations.

  • Messages are usually delivered within seconds. With SMS open rates at 98% and 90% read within three minutes (Infobip 2025), it’s one of the fastest way to reach people.

  • Pricing depends on message volume, international coverage and features (like two-way replies or campaign reporting). We offer transparent pricing tiers so you can scale cost-effectively.

  • Most organisations are live in just a few days. Britannic provides full onboarding, integration support and training to ensure you’re up and running quickly with zero disruption. 

Sign up to our newsletter

function async(u, c) { var d = document, t = 'script', o = d.createElement(t), s = d.getElementsByTagName(t)[0]; o.src = 'https://' + u; if (c) { o.addEventListener('load', function (e) { c(null, e); }, false); } s.parentNode.insertBefore(o, s); } async('js.hsforms.net/forms/current.js', function() { hbspt.forms.create({ css: '', portalId: '457312', formId: 'ddf81166-ddda-4102-ba84-c7523b1696b2', target: '#hubspot-newsletter-form', onFormReady: function(form) { const formHiddenField = document.querySelector('input[name="website_conversion_page_reference"]'); if (formHiddenField) { formHiddenField.value = '/faq'; } function checkEvent() { if (event.data.type === 'hsFormCallback') { if (event.data.eventName === 'onFormSubmitted') { if (window.gtag !== undefined) { gtag('event', 'hubspot_form_submit', { 'event_category': 'form', 'event_action': 'submit', 'event_label': 'newsletter', 'event_value': null }); } } } } window.addEventListener('message', checkEvent); } }); (function() { window.jQuery = window.jQuery || function(nodeOrSelector) { if (typeof(nodeOrSelector) == 'string') { return document.querySelector(s); } return nodeOrSelector; }; })(); });
  • Markets
    • Housing
    • Legal
    • Insurance
    • Finance
    • Professional Services
    • Local Government
    • Higher Education
    • Charity
    • Hospitality
    • Healthcare
  • What we do
    • Managed Services
    • Customer Experience & Engagement
    • Cloud & Connectivity
    • Unified Communications
    • Digital Transformation
    • Products & Solutions
  • Britannic
    • About
    • Events
    • Careers
    • People
    • How we work
    • Contact
    • Britannic Carbon Neutral Plan
  • Insights
    • Case Studies
    • Success Stories
    • Blog
    • Resources
    • Videos
    • BritQi
  • Contact Us
CZone Login
Terms & Conditions Privacy Policy Toll Fraud Risk Mitigation

Britannic Technologies, Merrow Business Park, Guildford, Surrey, GU4 7WA
2025. Copyright © Britannic Technologies 2016-2025 | Company No. 2097097 | VAT No. 529 1677 22