FAQs

We prioritise real-time media using end-to-end Quality of Service (QoS) across a 10GbE network core. This ensures consistent call and video quality, even during peak usage or traffic spikes.

Security is built into every layer of the platform. We use RADIUS AAA authentication, TLS 1.2 encryption, ISO 27001 processes, and annual vulnerability scans to safeguard your communications. 

All data is hosted in dual UK datacentres, giving you full data residency and geographic certainty. Customers can also define how and where their data is stored for compliance or regulatory purposes. 

Yes. Britannic’s Private Cloud is fully GDPR-compliant and certified to ISO 27001 and ISO 22301 standards. We also hold Cyber Essentials and Cyber Essentials Plus certifications for added assurance. 

Yes. Access is restricted through 2-factor authentication, role-based permissions, and public key validation. Every session is logged and auditable to maintain compliance and system integrity.

We provide 24×7 phone support, and tiered SLAs from Bronze to Platinum. Our service desk averages a 9-second response time for calls and 10 minutes for emails, with 35% of tickets resolved on first contact. 

Software upgrades are scheduled at a customer-defined date and time to avoid disruption. Britannic manages the process end-to-end, ensuring changes are controlled, tested, and fully documented. 

We provide tailored training for end users, supervisors, and administrators - delivered on-site, online, or in classrooms. Each rollout includes role-based support, user guides, and optional refresher sessions to ensure adoption success. 

Unlike generic hosting, Britannic’s platform is purpose-built for Mitel UC and CC, with 10+ years of cloud expertise and 99.999% SLA. We combine carrier-grade engineering with UK-based support, proactive monitoring, and complete service flexibility.

An IVR (Interactive Voice Response) system lets callers interact with your business using voice or keypad options. It routes calls efficiently, provides information and reduces the need for live agents.