FAQs

INBOX Enterprise is an automation platform that captures customer interactions across email, SMS, WhatsApp and social channels, turning them into coordinated workflows. It connects systems, automates tasks and delivers seamless end-to-end customer journeys.

INBOX Enterprise ingests every customer interaction, identifies the intent using business rules, and automatically routes it to the right team or system. It then executes the next action — whether that’s sending an update, triggering a refund or escalating a complaint — all without manual intervention.

INBOX automates and manages emails and digital messages within a single channel. INBOX Enterprise expands that capability across all communication channels — including SMS, social and WhatsApp — and adds workflow automation, integration, and analytics to create true omnichannel customer journeys.

It eliminates manual tasks by automating acknowledgements, updates, and routing. This ensures faster responses, fewer errors and greater consistency across every customer touchpoint — helping teams deliver more in less time.

Yes. INBOX Enterprise connects seamlessly to your CRM, ERP, contact centre and ticketing platforms. Data flows automatically between systems, ensuring agents always have the latest customer information in real time.

By automating repetitive work and streamlining communication flows, INBOX Enterprise lowers the cost per interaction. Your staff spend less time on admin and more time resolving complex, high-value customer needs.

It handles any inbound or outbound interaction — from order updates and billing queries to complaints, scheduling and support requests — across email, SMS, WhatsApp and social media.

Absolutely. INBOX Enterprise is built for scalability, supporting multiple departments, sites and regions. Centralised reporting and automation ensure consistent processes, no matter how large or distributed your operation.

By automating workflows and surfacing real-time data, INBOX Enterprise shortens response times and eliminates unnecessary hand-offs. Customers get faster answers, clearer communication and a consistent experience across every channel.

The platform includes built-in dashboards that show workflow performance, SLAs, volumes and bottlenecks. Managers can track trends, optimise processes and continuously improve service quality using real-time insights.