FAQs

We deliver a 99.999% SLA, achieved through dual UK datacentres, redundant hardware, and layered failover design. Even in the rare event of hardware or network failure, your communications remain live and stable. 

Our microservices architecture and MPLS core allow you to scale users, channels, and locations quickly - without complex projects or downtime. It’s built for businesses that need to adapt fast as they grow. 

We prioritise real-time media using end-to-end Quality of Service (QoS) across a 10GbE network core. This ensures consistent call and video quality, even during peak usage or traffic spikes.

Security is built into every layer of the platform. We use RADIUS AAA authentication, TLS 1.2 encryption, ISO 27001 processes, and annual vulnerability scans to safeguard your communications. 

All data is hosted in dual UK datacentres, giving you full data residency and geographic certainty. Customers can also define how and where their data is stored for compliance or regulatory purposes. 

Yes. Britannic’s Private Cloud is fully GDPR-compliant and certified to ISO 27001 and ISO 22301 standards. We also hold Cyber Essentials and Cyber Essentials Plus certifications for added assurance. 

Yes. Access is restricted through 2-factor authentication, role-based permissions, and public key validation. Every session is logged and auditable to maintain compliance and system integrity.

We provide 24×7 phone support, and tiered SLAs from Bronze to Platinum. Our service desk averages a 9-second response time for calls and 10 minutes for emails, with 35% of tickets resolved on first contact. 

Software upgrades are scheduled at a customer-defined date and time to avoid disruption. Britannic manages the process end-to-end, ensuring changes are controlled, tested, and fully documented. 

We provide tailored training for end users, supervisors, and administrators - delivered on-site, online, or in classrooms. Each rollout includes role-based support, user guides, and optional refresher sessions to ensure adoption success.