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Absolutely. The platform is purpose-built to support Mitel UC and CC applications - from voice and video to omnichannel customer engagement. You get consistent performance and reliability across all communication channels.
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A private cloud offers greater control, security, and reliability than public cloud deployments. With Britannic, your UC and Contact Centre run on dedicated UK infrastructure, designed specifically for Mitel workloads and managed by certified engineers.
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Migration is fully managed by Britannic’s specialists to minimise downtime. We assess your environment, run pilot tests, and move in phases to ensure a seamless transition - often with zero disruption to day-to-day operations.
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Yes. Britannic’s Private Cloud supports MiVoice Business, MiCollab, and MiContact Centre. You can retain your existing systems and licences, while benefiting from modern infrastructure and cloud-level resilience.
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Absolutely. The platform is purpose-built to support Mitel UC and CC applications - from voice and video to omnichannel customer engagement. You get consistent performance and reliability across all communication channels.
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We deliver a 99.999% SLA, achieved through dual UK datacentres, redundant hardware, and layered failover design. Even in the rare event of hardware or network failure, your communications remain live and stable.
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Our microservices architecture and MPLS core allow you to scale users, channels, and locations quickly - without complex projects or downtime. It’s built for businesses that need to adapt fast as they grow.
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We prioritise real-time media using end-to-end Quality of Service (QoS) across a 10GbE network core. This ensures consistent call and video quality, even during peak usage or traffic spikes.
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Security is built into every layer of the platform. We use RADIUS AAA authentication, TLS 1.2 encryption, ISO 27001 processes, and annual vulnerability scans to safeguard your communications.
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All data is hosted in dual UK datacentres, giving you full data residency and geographic certainty. Customers can also define how and where their data is stored for compliance or regulatory purposes.
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