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Yes. It integrates natively with Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, and can extend to 8x8 Contact Centre for advanced customer engagement.
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Britannic provides the technical expertise, configuration, and managed service wrap that ensures 8x8 Voice is optimised for your business. We handle everything - from network readiness to long-term support and custom integrations.
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Deployment varies by organisation size, but most rollouts can be completed in weeks rather than months, thanks to Britannic’s proven onboarding framework and 8x8’s cloud administration portal.
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Yes. You get enterprise features like ring groups, queues, voicemail, call recording, analytics, eFax, and supervisor tools such as barge, monitor, and whisper - all within Teams.
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8x8 Voice delivers a 99.999% uptime SLA, backed by Microsoft Azure infrastructure and proactive monitoring for maximum business continuity.
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Yes. Number porting is supported, allowing you to retain your existing phone numbers when migrating to 8x8 Voice for Microsoft Teams.
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A cloud contact centre is a platform that manages customer interactions across channels — voice, chat, email, social and messaging — without relying on physical on-premise hardware. Everything runs in the cloud, enabling faster scaling, easier updates and more flexible working models.
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A call centre focuses primarily on voice calls. A contact centre handles voice plus digital channels like chat, email, RCS, social media and messaging apps, enabling a more seamless, omnichannel customer experience.
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Enterprises are shifting to cloud platforms for improved agility, lower operational costs, stronger analytics and the ability to support remote or hybrid teams. Cloud also enables faster deployment of AI, automation and new digital channels.
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AI can automate routine queries, support agents with real-time guidance, detect customer sentiment and surface insights to improve journey design and workforce planning. This reduces operational costs while improving speed and consistency.
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