FAQs

Professional on-hold and queue messages reduce perceived wait times and help customers feel informed. This leads to higher satisfaction and lower drop-off rates.

Yes. Smart IVR menus can handle routine queries — such as account balances, order tracking or service information — freeing up agents for complex calls.

Clear scripting, professional voice talent, and concise menu options create a smooth caller journey. The best IVR messages are short, friendly and consistent with your brand tone.

Britannic Studio IVR is an AI-enhanced IVR, on-hold and in-queue messaging service that helps businesses manage professional audio content through a secure online portal.

Unlike traditional IVR platforms, Britannic Studio IVR adds marketing, branding and automation. It lets you create, schedule and stream professional voice recordings and music instantly.

Yes. The self-service portal allows you to update greetings, menus and on-hold content in real time — with no need for technical support.

Absolutely. The service supports over 50 languages and dialects, allowing you to deliver consistent, localised experiences worldwide. 

You can choose from 300+ professional voice artists or use advanced AI-generated voices, all mixed and mastered by Britannic’s studio engineers for perfect clarity.

Yes. You can add promotional messages, service updates or branded content to keep customers engaged and informed while they wait.

Standard delivery is within 3–5 working days, with express options available for urgent updates.