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8x8 Voice for Microsoft Teams is a cloud-based Direct Routing solution that connects Teams to the global phone network using 8x8’s carrier-grade voice platform. It allows users to make and receive PSTN calls natively within Teams.
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When delivered through Britannic, the entire service, from design and deployment to ongoing monitoring and support, is fully managed. Ensuring seamless performance and minimal disruption.
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It provides PSTN replacement in over 55 countries and local numbering in more than 100 markets, enabling consistent global calling for distributed teams.
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You’ll need an 8x8 X Series license, a Microsoft 365 or Office 365 commercial license with Teams, and the Microsoft 365 Phone System or Teams Phone Standard license.
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Yes. It integrates natively with Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, and can extend to 8x8 Contact Centre for advanced customer engagement.
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Britannic provides the technical expertise, configuration, and managed service wrap that ensures 8x8 Voice is optimised for your business. We handle everything - from network readiness to long-term support and custom integrations.
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Deployment varies by organisation size, but most rollouts can be completed in weeks rather than months, thanks to Britannic’s proven onboarding framework and 8x8’s cloud administration portal.
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Yes. You get enterprise features like ring groups, queues, voicemail, call recording, analytics, eFax, and supervisor tools such as barge, monitor, and whisper - all within Teams.
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8x8 Voice delivers a 99.999% uptime SLA, backed by Microsoft Azure infrastructure and proactive monitoring for maximum business continuity.
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Yes. Number porting is supported, allowing you to retain your existing phone numbers when migrating to 8x8 Voice for Microsoft Teams.
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