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Professional on-hold and queue messages reduce perceived wait times and help customers feel informed. This leads to higher satisfaction and lower drop-off rates.
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Yes. Smart IVR menus can handle routine queries — such as account balances, order tracking or service information — freeing up agents for complex calls.
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Clear scripting, professional voice talent, and concise menu options create a smooth caller journey. The best IVR messages are short, friendly and consistent with your brand tone.
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Britannic Studio IVR is an AI-enhanced IVR, on-hold and in-queue messaging service that helps businesses manage professional audio content through a secure online portal.
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Unlike traditional IVR platforms, Britannic Studio IVR adds marketing, branding and automation. It lets you create, schedule and stream professional voice recordings and music instantly.
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Yes. The self-service portal allows you to update greetings, menus and on-hold content in real time — with no need for technical support.
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Absolutely. The service supports over 50 languages and dialects, allowing you to deliver consistent, localised experiences worldwide.
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You can choose from 300+ professional voice artists or use advanced AI-generated voices, all mixed and mastered by Britannic’s studio engineers for perfect clarity.
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Yes. You can add promotional messages, service updates or branded content to keep customers engaged and informed while they wait.
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Standard delivery is within 3–5 working days, with express options available for urgent updates.
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