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Yes. Cloud contact centres are purpose-built for distributed teams, allowing agents to work securely from any location with real-time access to the same tools and data.
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8x8 supports all major channels — voice, email, web chat, RCS, social media, SMS, WhatsApp and other digital messaging platforms — all handled through a single agent workspace.
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Yes. 8x8 provides AI-powered self-service, Agent Assist, sentiment analysis and real-time insights to automate low-value tasks and support faster, more consistent customer interactions.
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Absolutely. 8x8 integrates with tools like Salesforce, Microsoft Dynamics, ServiceNow, Zendesk and many others. Britannic can also connect custom systems using our NetConnect CTI platform.
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You need a Contact Centre licence (Agent, Supervisor or Advanced) plus an appropriate X Series licence such as X6, X7 or X8 — depending on your telephony, analytics and usage requirements.
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Yes. It’s fully cloud-based and gives agents secure access to all tools from any location. Supervisors also get dashboards for real-time visibility and coaching.
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Yes. 8x8 is designed to scale across teams, sites and geographies without complex infrastructure changes. New channels and features can be added as your CX strategy evolves.
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Yes. 8x8 Secure Payments allows customers to enter card details safely during calls without agents seeing or hearing sensitive information — reducing PCI DSS compliance risk.
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As an 8x8 Summit Partner, we design, integrate and manage the solution end-to-end. This includes journey mapping, system integration, AI configuration and ongoing optimisation.
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A Teams-integrated contact centre connects customer service operations directly to Microsoft Teams, allowing agents to collaborate with back-office experts using Teams presence, chat and calling while handling customer interactions through a dedicated CCaaS platform.
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