FAQs

As an accredited 8x8 Summit Partner, Britannic delivers, configures and supports 8x8 Work end-to-end. Offering expert deployment, customisation, training and ongoing optimisation. 

Yes. The flexible X Series licensing model allows you to easily add users or upgrade capabilities as your organisation expands, keeping your communications environment cost-effective and future-ready.

Direct Routing is a method of connecting Microsoft Teams to the public phone network (PSTN) through a certified telephony provider. It enables Teams users to make and receive external calls without using Microsoft Calling Plans.

Direct Routing offers more flexibility and control, as it allows businesses to choose their carrier and manage their telephony setup. Operator Connect, by contrast, is a Microsoft-managed approach with limited customisation options.

Yes. When combined with a solution like 8x8 Voice for Microsoft Teams, Teams becomes a complete business phone system - offering PSTN calling, call routing, voicemail, and analytics within a single interface.

PSTN replacement allows businesses to retire legacy phone lines and connect to the global public switched telephone network through a cloud provider. This ensures full local number coverage and regulatory compliance in multiple regions.

Not necessarily. Most users make and receive calls through the Teams desktop or mobile app, though 8x8 Voice also supports Teams-certified desk phones and DECT devices for flexibility.

Yes. It’s hosted on Microsoft Azure, aligned with GDPR, HIPAA, and PCI-DSS standards, and designed for enterprise-grade security and reliability.

8x8 Voice for Microsoft Teams is a cloud-based Direct Routing solution that connects Teams to the global phone network using 8x8’s carrier-grade voice platform. It allows users to make and receive PSTN calls natively within Teams.

When delivered through Britannic, the entire service, from design and deployment to ongoing monitoring and support, is fully managed. Ensuring seamless performance and minimal disruption.