FAQs

No. One 8x8 Work licence gives users full access across desktop, mobile and web. Your experience stays consistent and synced across every device.

Licences include calling, video meetings, team messaging, integrations and analytics. With tiers (X2–X8) offering different levels of capability depending on your role and requirements.

Yes. 8x8 Work integrates natively with Microsoft Teams, allowing users to make and receive PSTN calls directly within Teams while benefiting from 8x8’s global network and analytics.

Absolutely. 8x8 Work meets global compliance standards such as GDPR, HIPAA and PCI-DSS. All calls, messages and meetings are encrypted and hosted in secure data centres.

Yes. 8x8 provides global PSTN coverage in over 55 countries, ensuring consistent, high-quality communication for distributed teams and international customers.

As an accredited 8x8 Summit Partner, Britannic delivers, configures and supports 8x8 Work end-to-end. Offering expert deployment, customisation, training and ongoing optimisation. 

Yes. The flexible X Series licensing model allows you to easily add users or upgrade capabilities as your organisation expands, keeping your communications environment cost-effective and future-ready.

Direct Routing is a method of connecting Microsoft Teams to the public phone network (PSTN) through a certified telephony provider. It enables Teams users to make and receive external calls without using Microsoft Calling Plans.

Direct Routing offers more flexibility and control, as it allows businesses to choose their carrier and manage their telephony setup. Operator Connect, by contrast, is a Microsoft-managed approach with limited customisation options.

Yes. When combined with a solution like 8x8 Voice for Microsoft Teams, Teams becomes a complete business phone system - offering PSTN calling, call routing, voicemail, and analytics within a single interface.