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It provides PSTN replacement in over 55 countries and local numbering in more than 100 markets, enabling consistent global calling for distributed teams.
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You’ll need an 8x8 X Series license, a Microsoft 365 or Office 365 commercial license with Teams, and the Microsoft 365 Phone System or Teams Phone Standard license.
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Yes. It integrates natively with Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, and can extend to 8x8 Contact Centre for advanced customer engagement.
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Britannic provides the technical expertise, configuration, and managed service wrap that ensures 8x8 Voice is optimised for your business. We handle everything - from network readiness to long-term support and custom integrations.
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Deployment varies by organisation size, but most rollouts can be completed in weeks rather than months, thanks to Britannic’s proven onboarding framework and 8x8’s cloud administration portal.
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Yes. You get enterprise features like ring groups, queues, voicemail, call recording, analytics, eFax, and supervisor tools such as barge, monitor, and whisper - all within Teams.
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8x8 Voice delivers a 99.999% uptime SLA, backed by Microsoft Azure infrastructure and proactive monitoring for maximum business continuity.
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Yes. Number porting is supported, allowing you to retain your existing phone numbers when migrating to 8x8 Voice for Microsoft Teams.
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A cloud contact centre is a platform that manages customer interactions across channels — voice, chat, email, social and messaging — without relying on physical on-premise hardware. Everything runs in the cloud, enabling faster scaling, easier updates and more flexible working models.
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A call centre focuses primarily on voice calls. A contact centre handles voice plus digital channels like chat, email, RCS, social media and messaging apps, enabling a more seamless, omnichannel customer experience.
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