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Absolutely. 8x8 integrates with tools like Salesforce, Microsoft Dynamics, ServiceNow, Zendesk and many others. Britannic can also connect custom systems using our NetConnect CTI platform.
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You need a Contact Centre licence (Agent, Supervisor or Advanced) plus an appropriate X Series licence such as X6, X7 or X8 — depending on your telephony, analytics and usage requirements.
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Yes. It’s fully cloud-based and gives agents secure access to all tools from any location. Supervisors also get dashboards for real-time visibility and coaching.
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Yes. 8x8 is designed to scale across teams, sites and geographies without complex infrastructure changes. New channels and features can be added as your CX strategy evolves.
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Yes. 8x8 Secure Payments allows customers to enter card details safely during calls without agents seeing or hearing sensitive information — reducing PCI DSS compliance risk.
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As an 8x8 Summit Partner, we design, integrate and manage the solution end-to-end. This includes journey mapping, system integration, AI configuration and ongoing optimisation.
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A Teams-integrated contact centre connects customer service operations directly to Microsoft Teams, allowing agents to collaborate with back-office experts using Teams presence, chat and calling while handling customer interactions through a dedicated CCaaS platform.
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Yes. To connect telephony with Teams, you need Microsoft 365 Phone System or Microsoft Teams Phone Standard, which enables calling capabilities required by certified contact centre solutions.
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Yes. Modern cloud platforms like 8x8 provide global PSTN connectivity, routing, recording and analytics—removing the need for on-premise hardware such as SBCs, servers or legacy PBXs.
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Most enterprise contact centres—8x8 included—integrate with major CRMs like Salesforce, Dynamics 365, Zendesk and ServiceNow, helping agents access customer data in real time.
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