FAQs

Yes, we run ongoing workshops and seminars with clients and Mitel to ensure teams are fully trained and able to leverage new functionality.

Through KPIs, quarterly service reviews, customer satisfaction surveys, and detailed reporting.

Zoom Phone is a cloud-based business phone system that delivers enterprise-grade VoIP calling, PBX features, AI-enhanced productivity tools and global PSTN coverage. It enables users to make and receive calls from desktop, mobile or SIP desk phones through Zoom’s secure cloud platform. 

Unlike on-premises PBXs, Zoom Phone is hosted in the cloud, removing the need for hardware maintenance and enabling easier scaling, automated updates, higher reliability and more flexible deployment across devices and locations. 

Yes. Zoom Phone supports number porting and is supported by NetX, making migrations from legacy systems more flexible. 

Yes. Zoom Phone works with certified SIP desk phones from leading hardware partners, as well as desktops, laptops, tablets and mobile devices. 

Zoom Phone offers PSTN coverage in 49+ countries and supports BYOC for regions where organisations prefer to use their existing carrier contracts. 

AI Companion provides automated call summaries, voicemail prioritisation, voicemail-to-task extraction, real-time answers during calls and condensed SMS thread summaries - helping employees stay organised and save time. 

Yes. Zoom Phone integrates with Salesforce, HubSpot, Microsoft Teams, Google Workspace, Slack and a wide range of CRMs and business applications. APIs also allow for custom integrations. 

Yes. Cloud faxing is available with all licences (50 pages/month on the base plan, unlimited on Business Plus), and domestic SMS is included in the UK. Team SMS is also supported for internal and customer communication.