FAQs

We maintain industry-leading SLAs for uptime, response, and resolution.

Yes, we routinely scan Mitel systems for vulnerabilities, configuration weaknesses, and fraud risks.

Yes, including Microsoft Teams, Zoom, Google Workspace, CRM systems, and other third-party applications.

Yes, with 100% uptime and 99.999% SLA guarantees.

Yes, we run ongoing workshops and seminars with clients and Mitel to ensure teams are fully trained and able to leverage new functionality.

Through KPIs, quarterly service reviews, customer satisfaction surveys, and detailed reporting.

Zoom Phone is a cloud-based business phone system that delivers enterprise-grade VoIP calling, PBX features, AI-enhanced productivity tools and global PSTN coverage. It enables users to make and receive calls from desktop, mobile or SIP desk phones through Zoom’s secure cloud platform. 

Unlike on-premises PBXs, Zoom Phone is hosted in the cloud, removing the need for hardware maintenance and enabling easier scaling, automated updates, higher reliability and more flexible deployment across devices and locations. 

Yes. Zoom Phone supports number porting and is supported by NetX, making migrations from legacy systems more flexible. 

Yes. Zoom Phone works with certified SIP desk phones from leading hardware partners, as well as desktops, laptops, tablets and mobile devices.