FAQs

Yes. Engage includes 30 days of hot storage, with options to add Conversation IQ, Speech Analytics or extended recording storage depending on your needs.

Yes. Organisations can add more Engage seats or voice ports as demand increases, and mix Engage users with full Contact Centre agents if required.

Yes—8x8 Engage supports digital channels including video, SMS and more depending on configuration.

MiCollab is Mitel’s unified communications and collaboration platform that brings calling, messaging, video, presence, voicemail, conferencing and collaboration tools together in a single application across desktop, web and mobile.  

MiCollab integrates with Mitel call control platforms including MiVoice Business, MiVoice MX-ONE and MiVoice 5000, enabling a unified communications experience across the entire Mitel ecosystem.

MiCollab is available on PC, Mac, tablets, web browsers, iOS and Android, giving users a consistent collaboration experience across all devices.

Yes. MiCollab includes an integrated softphone that lets users make and receive business calls from any supported device, with seamless handoff between desktop, mobile and desk phone.

MiCollab includes real-time chat, group chat, collaboration spaces, document sharing, file management, web-based collaboration viewing, and text-to-speech for enhanced accessibility.

Yes. MiCollab provides audio and video conferencing, screen sharing, scheduled and ad-hoc meetings, and integration with third-party video tools. It also integrates with Microsoft Outlook calendars for meeting scheduling.

Yes. MiCollab integrates with Microsoft Teams and other key third-party video applications, allowing users to access MiCollab capabilities within their existing workflows.