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It’s ideal for specialists, advisors, sales teams, field staff and knowledge workers who speak to customers but don’t need a full contact centre desktop.
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Yes. Supervisors get access to Supervisor Workspace, where they can view activity, pause agents and monitor queues—even though users stay inside 8x8 Work.
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Yes. Through add-ons like Conversation IQ or Speech Analytics, Engage can provide transcripts, summaries, sentiment scoring and interaction insights.
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Yes. When paired with 8x8 Voice for Microsoft Teams and the correct Teams licences, Engage users can take queued calls through Teams with presence sync.
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Yes. Engage supports all 8x8 Work CRM integrations including Salesforce, Dynamics, HubSpot, Zendesk, ServiceNow and more.
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Yes. Engage includes 30 days of hot storage, with options to add Conversation IQ, Speech Analytics or extended recording storage depending on your needs.
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Yes. Organisations can add more Engage seats or voice ports as demand increases, and mix Engage users with full Contact Centre agents if required.
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Yes—8x8 Engage supports digital channels including video, SMS and more depending on configuration.
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MiCollab is Mitel’s unified communications and collaboration platform that brings calling, messaging, video, presence, voicemail, conferencing and collaboration tools together in a single application across desktop, web and mobile.
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MiCollab integrates with Mitel call control platforms including MiVoice Business, MiVoice MX-ONE and MiVoice 5000, enabling a unified communications experience across the entire Mitel ecosystem.
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