FAQs

MiVoice Business is designed for organisations of any size and can scale from small teams to large, multi-site enterprises as business needs grow.

Yes. MiVoice Business supports desk phones, softphones and mobile clients, allowing employees to make and receive business calls wherever they are

MiVoice Business offers greater flexibility in deployment and control, supporting on-premises, private cloud and hybrid environments, whereas many cloud PBX solutions are cloud-only.

Yes. MiVoice Business integrates with Mitel contact centre solutions, including MiContact Centre Business, to support customer service and omnichannel engagement.

MiVoice Business is designed for business-critical communications and includes enterprise-grade security, resilience and reliability to support continuous operations.

Zoom Contact Centre is an AI-native, cloud contact centre platform that brings voice, digital channels, data and teams together in one connected environment for customer engagement.

Yes. Zoom Contact Centre is fully cloud-native and delivered as a CCaaS solution, with no on-premises infrastructure required.

Zoom Contact Centre supports voice, video, chat, SMS, email and social channels, depending on the licence tier, all managed through a single agent desktop.

Yes. AI is built into the platform and supports routing, transcription, AI Companion, Expert Assist, quality management and workforce optimisation, depending on the licence.

Essentials focuses on inbound omnichannel CX, Premium adds outbound and digital channels like email and social, and Elite includes advanced AI, quality management and workforce management.