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MiCollab provides a consistent user experience across devices, secure remote access, mobile softphone capability, and presence visibility - enabling employees to collaborate effectively from any location.
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Yes. MiCollab uses encrypted connections, authenticated access and unified management to ensure secure communication across networks and devices.
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Yes. MiCollab can send and receive SMS messages with internal and external participants through a supported SMS service provider.
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Yes. MiCollab provides a single administration interface for voice, speech, unified messaging (UM) and fax services, simplifying management for IT teams.
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In many organisations, yes. MiCollab combines calling, chat, meetings, conferencing, file sharing and collaboration into one platform, reducing the need for separate applications and licences.
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Yes. As a Mitel Platinum Partner, Britannic delivers full deployment, optimisation, integration and ongoing support for MiCollab, ensuring it works seamlessly within your Mitel estate and broader environment.
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Yes. Our UK-based engineers provide 24x7x365 support, with escalation to Mitel Tier 4 if required.
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Absolutely. While our headquarters is in the UK, we work with approved partners to deliver consistent support worldwide.
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We maintain industry-leading SLAs for uptime, response, and resolution.
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Yes, we routinely scan Mitel systems for vulnerabilities, configuration weaknesses, and fraud risks.
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