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Yes. Zoom Phone integrates with Salesforce, HubSpot, Microsoft Teams, Google Workspace, Slack and a wide range of CRMs and business applications. APIs also allow for custom integrations.
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Yes. Cloud faxing is available with all licences (50 pages/month on the base plan, unlimited on Business Plus), and domestic SMS is included in the UK. Team SMS is also supported for internal and customer communication.
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Pro Plus and Business Plus bundles include Zoom Meetings, Team Chat, Whiteboard, Docs, Clips, Mail, Calendar, workflow automation and cloud storage, providing a full unified communications experience.
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Yes. Zoom Phone is backed by a 99.999% uptime SLA, encrypted communication, E911 support and Local Survivability, ensuring resilience even during network outages.
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This depends on whether you need calling alone or a full communications suite.
- UK & IRL Unlimited is best for organisations needing only telephony.
- Pro Plus suits teams that want calling plus meetings, chat and collaboration tools.
- Business Plus is ideal for larger organisations needing advanced security, unlimited faxing and expanded meeting capacity.
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MiContact Centre Business is Mitel’s omnichannel contact centre platform that helps organisations manage customer interactions across voice, digital channels and AI-powered automation from a single interface.
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MiContact Centre Business supports on-premise, private cloud and hybrid deployments, giving organisations flexibility based on their IT strategy, data requirements and existing Mitel environment.
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It supports voice, email, SMS, web chat, social messaging, chatbots, IVR, video chat, co-browsing, file sharing and third-party digital channels such as WhatsApp or IoT-triggered events.
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Yes. Built-in GenAI powers virtual agents, chatbot creation, real-time agent assist, Supervisor AI and speech-enabled IVR for more efficient service and reduced operational effort.
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Yes. The platform includes REST APIs and integration toolkits for CRM systems such as Salesforce, Microsoft Dynamics, ServiceNow and bespoke applications. Agents can handle interactions directly within the CRM.
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