FAQs

Unlike on-premises PBXs, Zoom Phone is hosted in the cloud, removing the need for hardware maintenance and enabling easier scaling, automated updates, higher reliability and more flexible deployment across devices and locations. 

Yes. Zoom Phone supports number porting and is supported by NetX, making migrations from legacy systems more flexible. 

Yes. Zoom Phone works with certified SIP desk phones from leading hardware partners, as well as desktops, laptops, tablets and mobile devices. 

Zoom Phone offers PSTN coverage in 49+ countries and supports BYOC for regions where organisations prefer to use their existing carrier contracts. 

AI Companion provides automated call summaries, voicemail prioritisation, voicemail-to-task extraction, real-time answers during calls and condensed SMS thread summaries - helping employees stay organised and save time. 

Yes. Zoom Phone integrates with Salesforce, HubSpot, Microsoft Teams, Google Workspace, Slack and a wide range of CRMs and business applications. APIs also allow for custom integrations. 

Yes. Cloud faxing is available with all licences (50 pages/month on the base plan, unlimited on Business Plus), and domestic SMS is included in the UK. Team SMS is also supported for internal and customer communication. 

Pro Plus and Business Plus bundles include Zoom Meetings, Team Chat, Whiteboard, Docs, Clips, Mail, Calendar, workflow automation and cloud storage, providing a full unified communications experience.

Yes. Zoom Phone is backed by a 99.999% uptime SLA, encrypted communication, E911 support and Local Survivability, ensuring resilience even during network outages.

This depends on whether you need calling alone or a full communications suite. 

• UK & IRL Unlimited is best for organisations needing only telephony. 

• Pro Plus suits teams that want calling plus meetings, chat and collaboration tools. 

• Business Plus is ideal for larger organisations needing advanced security, unlimited faxing and expanded meeting capacity.