FAQs

The platform includes built-in security features such as PII redaction, customer-managed encryption keys and compliance controls to protect sensitive information.

Yes. With strong data privacy controls, recording options, analytics and audit visibility, it is well-suited to regulated environments such as finance, healthcare and the public sector.

Yes. Many organisations use Zoom Contact Centre to modernise or replace legacy contact centre platforms, consolidating CX into the Zoom ecosystem.

No. Zoom Contact Centre is licensed separately, but it integrates seamlessly with Zoom Workplace and Zoom Phone for a more unified experience.

Yes. Britannic provides full design, deployment, integration and ongoing optimisation for Zoom Contact Centre, helping organisations maximise long-term value.

Zoom Workvivo is an employee experience and internal communications platform that brings company updates, engagement, recognition and intranet content into one central digital workspace.

Zoom Workvivo is used to improve internal communication, employee engagement and company culture by giving employees a single place to stay informed, connected and involved.

Yes, Zoom Workvivo functions as a modern intranet, but goes beyond traditional intranets by combining news, social interaction, recognition, communities and engagement tools in one platform.

Unlike traditional intranets, Zoom Workvivo is designed around engagement and adoption, using a familiar, social-style experience that employees actively use rather than avoid.

Zoom Workvivo doesn’t replace email entirely, but it significantly reduces reliance on email for internal communication by moving updates, announcements and engagement into one shared space.