FAQs

Yes. MiVoice Business provides the core voice and call control layer and integrates with collaboration tools such as Mitel MiCollab for messaging, conferencing and team collaboration.

Yes. MiVoice Business integrates with Mitel contact centre solutions, including MiContact Centre Business, to support customer service and omnichannel engagement.

MiVoice Business is designed for business-critical communications and includes enterprise-grade security, resilience and reliability to support continuous operations.

Zoom Contact Centre is an AI-native, cloud contact centre platform that brings voice, digital channels, data and teams together in one connected environment for customer engagement.

Yes. Zoom Contact Centre is fully cloud-native and delivered as a CCaaS solution, with no on-premises infrastructure required.

Zoom Contact Centre supports voice, video, chat, SMS, email and social channels, depending on the licence tier, all managed through a single agent desktop.

Yes. AI is built into the platform and supports routing, transcription, AI Companion, Expert Assist, quality management and workforce optimisation, depending on the licence.

Essentials focuses on inbound omnichannel CX, Premium adds outbound and digital channels like email and social, and Elite includes advanced AI, quality management and workforce management.

Yes. Zoom Contact Centre integrates natively with Zoom Phone, allowing organisations to unify customer journeys, reporting and telephony across the business.

Yes. It integrates with platforms such as Salesforce, Zendesk, ServiceNow and Microsoft, surfacing customer data directly in the agent desktop.