FAQs

Yes. Many organisations use Zoom Contact Centre to modernise or replace legacy contact centre platforms, consolidating CX into the Zoom ecosystem.

No. Zoom Contact Centre is licensed separately, but it integrates seamlessly with Zoom Workplace and Zoom Phone for a more unified experience.

Yes. Britannic provides full design, deployment, integration and ongoing optimisation for Zoom Contact Centre, helping organisations maximise long-term value.

Zoom Workvivo is an employee experience and internal communications platform that brings company updates, engagement, recognition and intranet content into one central digital workspace.

Zoom Workvivo is used to improve internal communication, employee engagement and company culture by giving employees a single place to stay informed, connected and involved.

Yes, Zoom Workvivo functions as a modern intranet, but goes beyond traditional intranets by combining news, social interaction, recognition, communities and engagement tools in one platform.

Unlike traditional intranets, Zoom Workvivo is designed around engagement and adoption, using a familiar, social-style experience that employees actively use rather than avoid.

Zoom Workvivo doesn’t replace email entirely, but it significantly reduces reliance on email for internal communication by moving updates, announcements and engagement into one shared space.

Yes. Zoom Workvivo integrates with Zoom Workplace and Zoom Meetings, allowing employee communications and engagement to sit alongside everyday collaboration tools.

Yes. Zoom Workvivo integrates with a wide range of HR, productivity and business tools, helping organisations surface relevant information where employees already work.