FAQs

It supports engagement through recognition, communities, events, feedback tools, surveys, social interaction and leadership communication.

Yes. Built-in recognition tools allow organisations to celebrate achievements, milestones and values through shout-outs, badges and awards.

Yes. Zoom Workvivo includes analytics and measurement tools that help organisations understand reach, engagement levels and employee sentiment.

Yes. Zoom Workvivo includes enterprise-grade security, governance controls and role-based access to ensure internal communications remain secure and well-managed.

Zoom Workvivo is used by organisations across many sectors, including corporate, retail, healthcare, manufacturing and public services, especially where employee engagement and communication are business priorities.

Yes. Britannic supports organisations with the design, rollout, adoption and ongoing optimisation of Zoom Workvivo to ensure it delivers long-term value.

An agentic chatbot is a conversational AI designed to act autonomously. Unlike traditional chatbots that only respond to prompts, agentic chatbots can make decisions, trigger actions, and manage multi-step interactions based on context and predefined logic.

Zoom Virtual Agent is an AI-powered self-service tool that answers customer questions automatically through conversational chat. It understands intent, responds in natural language and escalates to human agents when needed.

Zoom Virtual Agent goes beyond basic chatbots by understanding context, asking follow-up questions and supporting seamless handoffs to live agents with full conversation history.

No. Zoom Virtual Agent is designed to support agents, not replace them, by handling repetitive enquiries so agents can focus on complex or sensitive customer interactions.