FAQs

Yes. Zoom Meetings supports large meetings, global participants and multi-language captions, making it suitable for international collaboration.

Yes. Meetings can be recorded locally or to the cloud, allowing teams to share recordings, revisit discussions and maintain continuity.

Zoom Meetings works on PCs, Macs, smartphones, tablets and dedicated Zoom Rooms, giving users flexibility to join from almost anywhere.

Britannic works with organisations to design, deploy and optimise Zoom Meetings, helping teams drive adoption, improve collaboration and get lasting value from the platform.

Five9 Intelligent Virtual Agent (IVA) is a conversational AI solution that automates customer interactions across voice and digital channels. It uses natural language understanding and generative AI to answer questions, complete tasks and manage multi-step conversations.

Five9 IVA listens to or reads customer input, identifies intent, and responds using AI-driven conversational logic. It can also connect to backend systems to retrieve information or perform actions as part of the interaction. 

Yes, but it goes beyond a traditional chatbot. IVA supports natural, multi-turn conversations, works across voice and digital channels, and can integrate with enterprise systems to complete real tasks, not just provide static answers.

Yes. IVA can be deployed independently across digital and voice channels and integrated with external platforms using APIs. When connected to the wider Five9 ecosystem, it can also escalate seamlessly to live agents.

Five9 IVA supports voice as well as digital channels such as web chat, SMS and messaging platforms. The same conversational logic and intents are used across all supported channels.

Yes. IVA uses generative AI to create more natural, context-aware responses. This allows conversations to adapt dynamically rather than relying solely on scripted flows.