FAQs

Yes. Five9 includes TCPA-compliant dialling options, including manual touch modes and compliance controls. These features help organisations meet regulatory requirements while running outbound campaigns.

Predictive diallers place calls in advance based on predicted agent availability and are best for large teams. Progressive diallers place one call per available agent and offer tighter control, making them better for smaller teams.

Yes. By automating dialling and reducing idle time, Five9 auto diallers allow agents to spend more time speaking with customers. This directly improves productivity and connection rates.

Yes. Inbound capabilities are included to ensure return calls are routed correctly. This prevents missed opportunities from interested leads calling back.

Five9 auto diallers integrate with leading CRM platforms such as Salesforce, Microsoft Dynamics and ServiceNow. This enables screen pops, click-to-dial and automated record updates.

Yes. Power and progressive diallers are designed specifically for smaller teams. Dialling modes can be selected and adjusted as teams grow.

Five9 auto diallers are suited to sales, collections, customer outreach and service teams that rely on outbound calling. They are particularly effective for organisations looking to scale outbound activity efficiently and compliantly.

Network announcements are automated audio messages played to callers at the carrier network level, before a call reaches a phone system or contact centre. They are used to inform callers about wait times, outages, opening hours, compliance notices or promotions.

NetX Network Announcements is a network-level call messaging solution that plays announcements to callers before calls reach PBX, cloud telephony or contact centre platforms. It ensures callers always hear clear, controlled messaging rather than silence or busy tones.

Unlike IVR or on-hold messaging, NetX operates before the call reaches any local system. This means messages still play even if contact centre platforms, Teams, Zoom or PBX systems are unavailable.