FAQs

An auto dialler is a system that automatically places outbound calls and connects live answers to available agents. It removes the need for manual dialling and helps outbound teams operate more efficiently.

Five9 auto diallers control call pacing, detect call outcomes such as answering machines or busy signals, and route connected calls to agents in real time. Dialling behaviour is adjusted based on agent availability and campaign rules.

Five9 supports multiple dialling modes, including predictive, progressive, power, preview and TCPA-compliant manual dialling. This allows organisations to match dialling strategy to team size, use case and compliance requirements.

Yes. Five9 includes TCPA-compliant dialling options, including manual touch modes and compliance controls. These features help organisations meet regulatory requirements while running outbound campaigns.

Predictive diallers place calls in advance based on predicted agent availability and are best for large teams. Progressive diallers place one call per available agent and offer tighter control, making them better for smaller teams.

Yes. By automating dialling and reducing idle time, Five9 auto diallers allow agents to spend more time speaking with customers. This directly improves productivity and connection rates.

Yes. Inbound capabilities are included to ensure return calls are routed correctly. This prevents missed opportunities from interested leads calling back.

Five9 auto diallers integrate with leading CRM platforms such as Salesforce, Microsoft Dynamics and ServiceNow. This enables screen pops, click-to-dial and automated record updates.

Yes. Power and progressive diallers are designed specifically for smaller teams. Dialling modes can be selected and adjusted as teams grow.

Five9 auto diallers are suited to sales, collections, customer outreach and service teams that rely on outbound calling. They are particularly effective for organisations looking to scale outbound activity efficiently and compliantly.