FAQs

Network announcements are automated audio messages played to callers at the carrier network level, before a call reaches a phone system or contact centre. They are used to inform callers about wait times, outages, opening hours, compliance notices or promotions.

NetX Network Announcements is a network-level call messaging solution that plays announcements to callers before calls reach PBX, cloud telephony or contact centre platforms. It ensures callers always hear clear, controlled messaging rather than silence or busy tones.

Unlike IVR or on-hold messaging, NetX operates before the call reaches any local system. This means messages still play even if contact centre platforms, Teams, Zoom or PBX systems are unavailable.

They reduce caller frustration, prevent silence during long waits or outages, and lower avoidable inbound demand. They also ensure consistent messaging during peak demand or incidents.

Yes. NetX Network Announcements is platform-agnostic and works independently of Microsoft Teams, Zoom Phone, PBX and other telephony platforms. No changes are required to existing systems.

Yes. Because announcements are delivered at the network level, they continue to play even during outages, migrations or contact centre failures. This makes it suitable for business continuity and disaster recovery scenarios.

Messages can include wait-time updates, busy notifications, out-of-hours messages, outage notifications, compliance statements, marketing promotions, branded audio or music on hold.

Yes. Administrators can manage announcements through a self-service portal. Messages can be created, edited or removed without relying on IT or engineering teams.

Yes. Announcements can be generated using text-to-speech engine or uploaded as pre-recorded MP3 audio files to Britannic Studio.

Yes. NetX supports multiple announcements across different numbers, services and call conditions. This allows targeted messaging based on why or when a customer is calling.