FAQs

Calabrio ONE includes speech-to-text, sentiment analysis, interaction analytics, predictive analytics and suite-wide reporting. These tools turn interaction data into actionable insight.

Yes. Calabrio ONE provides interaction recording across voice and digital channels, along with screen and desktop analytics to support quality, compliance and coaching. 

Yes. AI is embedded across the platform, including predictive quality scoring, sentiment analysis, forecasting and automation to support smarter decision-making.

Yes. Calabrio ONE includes bot analytics to monitor chatbot and voice bot performance and identify where automation can be improved.

Yes. Calabrio ONE is built natively for the cloud, enabling rapid deployment, scalability and secure data storage without on-premise infrastructure.

Yes. Calabrio ONE integrates with leading CCaaS platforms, allowing workforce and interaction data to align with contact centre operations.

Yes. Calabrio ONE supports quality, compliance and audit requirements, making it suitable for regulated environments such as finance, healthcare and public sector.

Calabrio ONE is used by contact centre leaders, workforce planners, quality teams, operations managers and CX leaders who need visibility and control over performance and experience.

Fortinet is a global cybersecurity provider offering network, endpoint and access security solutions. Its products are designed to protect users, devices, networks and data from cyber threats across on-premise, cloud and hybrid environments.

Fortinet packages combine core security technologies such as firewalls, wireless access, switching, endpoint protection and identity management. Together, they provide layered protection across the network, users and devices.