FAQs

Sovaris™ is designed for organisations with strict security, compliance and operational requirements. It provides a controlled environment with secure communication handling and alignment to regulatory standards. 

Yes, Sovaris™ includes AI-driven capabilities such as intelligent routing, automation, analytics and virtual assistants. These features enable organisations to improve efficiency and enhance how communication is managed and delivered.

Sovaris enables organisations to transition from ageing hardware (CAPEX) to a subscription-based model (OPEX), with fixed-term contracts that ensure cost predictability.

While Sovaris can operate over existing networks, it performs best when combined with Britannic’s managed connectivity, enabling end-to-end Quality of Service, monitoring and enhanced security.

No. Sovaris™ is a private-instance platform delivered within Britannic’s UK-based infrastructure. Unlike public cloud environments, it is not multi-tenant, ensuring greater control, security, performance and compliance.

An AI receptionist works by using natural language processing to understand what a caller says, then analysing intent in real time. It connects to your telephony system to route calls, answer common queries or capture messages. Machine learning enables it to improve over time, delivering faster, more accurate responses and consistent call handling without human intervention.

The cost of an AI receptionist in the UK varies depending on features, integrations and usage, but the value is best understood through efficiency gains. Many organisations achieve 70–80% cost reduction, benefit from £0 in staffing costs for routine call handling, and gain 24/7 coverage, ensuring every call is answered without increasing operational overhead.

An AI receptionist is worth it for organisations handling high volumes of routine calls or looking to improve responsiveness. It reduces operational costs, ensures 24/7 availability and delivers consistent call handling. By automating repetitive enquiries, it frees up staff to focus on higher-value tasks, improving efficiency, customer experience and overall service performance.

Customers are unlikely to get frustrated when AI is implemented correctly. Modern AI receptionists use natural language processing to understand intent and respond quickly, reducing wait times. Frustration typically occurs when systems are poorly configured, so providing clear options and an easy route to a human agent ensures a smooth, balanced customer experience.

An AI receptionist differs from a human receptionist by delivering instant, always-on call handling without delays or inconsistency. It can manage high volumes of routine enquiries simultaneously, ensure 24/7 availability and reduce operational costs. While humans add value in complex situations, AI provides greater efficiency, scalability and reliability for everyday call handling