FAQs

Unlimited Cellular Backup works alongside the primary fixed connection. A pre-configured router monitors the main line and automatically redirects traffic through the cellular backup path if a disruption is detected.

Unlimited Cellular Backup does not replace broadband, fibre or Ethernet. It protects the primary connection by providing a backup route that can be used when the fixed-line service is unavailable.

If the primary connection goes down, Unlimited Cellular Backup automatically moves traffic onto the mobile backup connection. This helps business-critical systems remain available while the fixed-line issue is being resolved.

Unlimited Cellular Backup is not the same as a 4G dongle or hotspot. It uses business-grade routing, independent breakout and multi-network resilience, while dongles and hotspots usually rely on consumer data paths and manual switching.

Unlimited Cellular Backup can support services that rely on site connectivity, including payments, EPOS, cloud platforms, phone systems, security tools, building systems, logistics platforms, staff Wi-Fi and connected devices.

Unlimited Cellular Backup is suitable for single-site and multi-site organisations. It can support offices, retail branches, depots, healthcare sites, warehouses and other operational locations that need backup connectivity.

Unlimited Cellular Backup uses multi-network UK mobile connectivity. This allows the service to connect through the strongest available mobile signal rather than depending on one mobile provider.

If one mobile network has a local issue, Unlimited Cellular Backup can connect through another available network where coverage is available. This helps reduce reliance on a single mobile carrier.

Unlimited Cellular Backup is designed for business use and supports secure routing options. Depending on the configuration, it can include private APN, static IP and controlled routing options.

Unlimited Cellular Backup is available as SIM Only or with hardware. Options include Standard 4G Backup, Premium 5G Backup and Premium Gateway for more complex network environments.