Improving the employee and customer experience with integrated cloud solutions

Guildford, 1st May 2022 – Over the last 18 months Britannic Technologies and 8x8 have worked together as partners to help businesses and organisations digitalise their workplaces and improve the employee and customer experience through their integrated cloud-native platform. Britannic has proved to be an integral and valuable value-added reseller for 8x8 and is one of the few in the UK to have been awarded Platinum Partner status.

This award is the highest partner accreditation possible with 8x8 and reflects the strong working relationship that has been developed at all levels within the two organisations. Britannic has made significant investment in training and support for 8x8, being qualified to the highest level. As a Platinum Partner Britannic will have access to further resources throughout the 8x8 organisation enabling them to build further on their high levels of customer service and management.

Over the last couple of the years the ‘world of work’ has changed with 82% of companies planning to offer hybrid working (Hanover research 2021) and over 70% of businesses evaluating cloud for their telephony and contact centre requirements. Britannic and 8x8 are seeing great traction for their integrated communications covering contact centres, digital channels, audio and video conferencing and telephony over the single, cloud based 8x8 Open Communications Platform. Also, with the phenomenal increase in use of Microsoft Teams and both as strong Microsoft partners, their one stop shop for all Microsoft Teams direct routing needs has accelerated.

We are delighted to award Britannic the Platinum Partner status. Over the past 18 months they have demonstrated their commitment to delivering integrated cloud communication solutions to customers to help them modernise their customer interactions. Britannic excel in providing the consultancy and delivery that many customers require to move their business or organisation forward,” says Keith Jackson, EMEA Channel Sales Director at 8x8.

The sectors that are particularly interested in Britannic’s and 8x8 solutions are housing, healthcare, higher education, and government (local and central). They are realising that this is where the value for money, flexibility, and integration with Microsoft Teams plus the ease of use and management is crucial.

Jonathan Sharp, Director, Britannic Technologies comments, “Obtaining the Platinum Partner status with 8x8 increases our creditability in the market with customers and we are thrilled to be working closely with them. Together we are winning team and can assist businesses and organisations to leave behind stagnated thinking and technology and focus on modernising their customer interactions by streamlining their processes and communications, enabling them to become the champions of change.”