Together Unlocking the Future of Communications and Collaboration

Guildford, 05 April 2024 – Today Britannic, a leading consultative technology partner, announced it is the first partner in the UK to achieve all three Zoom Up Partner Program competencies with Zoom. As a result, Britannic has strengthened its position as a trusted advisor in offering Zoom Phone and Zoom’s Customer Experience solutions to customers.

Britannic is also excited to introduce NetX Direct Routing where calls are routed through its SIP platform, enabling organisations to seamlessly integrate Zoom with their existing phone systems, resulting in a seamless, cohesive end-user experience.

Britannic demonstrated they are a perfect partner for Zoom by achieving three Zoom Up Partner Program competencies and their shared ethos of working closely with customers to understand their communications challenges and translating business needs into system design.

The three Zoom Up Partner Program competencies are for:
1) Zoom Phone – proficiencies in utilising Zoom’s cloud-based phone system and the technical expertise of integrating it with other platforms and communications tools.
2) Zoom Contact Centre Competency – the ability to sell Zoom Customer Experience solutions (ZCX) to customers. Britannic had to demonstrate they fully understand the features and benefits of Zoom Contact Centre but more importantly, can identify customers’ needs and pain points and articulate how Zoom’s solutions can help solve them.
3) ZCX Contact Centre Implementation Competency – having the technical skills to implement and deploy Zoom Contact Centre solutions.

Bart Benninga, EMEA North Channel Sales Leader, Zoom commented, “We are thrilled to announce Britannic as a key strategic partner. Along with our globally recognized communications and collaboration solutions and Britannic’s integration expertise and commitment to delivering exceptional value to customers, we are excited to disrupt the market.”

Jonathan Sharp, CEO, Britannic commented, “Our journey with Zoom represents not only a milestone in our 40-year history, but also a testament to our dedication to being the foremost partner for our clients. At Britannic, our pursuit of excellence remains steadfast, and this achievement underscores our relentless focus on delivering maximum value and exceptional experiences every time for our clients in true partnership.”

About Britannic Technologies
Britannic are award-winning specialists in business communications, systems integration, digital transformation, and managed services, maximising the ICT investment of private and public organisations across the UK.

Britannic Technologies is a consultative technology partner with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact centre, unified communications, networking, automation, and systems integration. We go the extra mile to create value, mitigate risk, and manage change effectively, building strong relationships based on trust.

We collaborate with customers and class-leading partners to innovate and add value, achieving excellence in everything we do. Working in partnership with customers to understand their business goals, processes, and culture, we develop change strategies and underpinning technology solutions, tailored to each client’s needs. As leaders in innovation, we are proud to bring disruptive technologies, such as artificial intelligence, web real-time communications, and business process automation to customers.

Britannic partners with industry-leading vendors such as Zoom, Mitel, Five9, 8x8, Bizvu, Calabrio, and Microsoft. Trailfinders, North Herts District Council, Markerstudy Group, and Advance Housing & Support are just a few of the customers that have transformed their business with Britannic.

Media Enquiries
Nina Dally
07808 207140
01844 202766