Putting People At The Centre Of Contact Centre Performance
Britannic has partnered with Calabrio since 2020, working closely as one team to help organisations transform contact centre performance. Our partnership is built on a shared belief that workforce intelligence should empower people, not overwhelm them - driving more engaged agents, clearer leadership insight and better long-term outcomes for customers and employees alike.
Book A Free Consultation With UsTurning Workforce Insight Into Competitive Advantag
Most workforce platforms surface data. Very few help organisations use it well.
With Calabrio, leaders gain deep visibility into performance, quality and demand. With Britannic, that insight is translated into confident operational decisions - from forecasting and scheduling to coaching and workforce planning.
The difference is focus. We help organisations use workforce intelligence to drive consistency, resilience and long-term improvement, not short-term metric optimisation.
Designed For Real Contact Centre Complexity
Contact centres don’t operate in neat, predictable patterns, and neither should workforce optimisation.
Using Calabrio, we help organisations:
- Respond to fluctuating demand without overloading agents.
- Support performance conversations with objective evidence.
- Identify pressure points before they impact experience.
- Improve engagement and retention in high-change environments,
This is workforce intelligence built for the realities of modern contact centres, not idealised models.
Why Britannic
Calabrio provides the intelligence. Britannic provides the judgement. We bring over 40 years of contact centre experience, helping organisations apply workforce insight in complex, high-pressure environments where performance, compliance and employee experience all matter.
Our role goes beyond implementation. We help leaders:
- Make confident workforce decisions using real operational insight.
- Embed workforce intelligence into everyday planning and management.
- Drive adoption across teams, not just platform usage.
- Deliver measurable improvement without increasing operational strain.
Brought to you by Britannic.
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Workplace Platforms & Management Systems
Calabrio ONE
Cloud-based workforce performance management platform for contact centres, combining call recording, quality management, workforce scheduling, analytics and reporting across voice and digital channels.
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Workplace Platforms & Management Systems
Calabrio Workforce Management
Workforce management solution for contact centres that forecasts demand, schedules staff and manages intraday performance, supporting on-site, remote and hybrid teams at scale.
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Workplace Platforms & Management Systems
Calabrio Quality Management
Quality management solution that records, evaluates and analyses customer interactions across voice and digital channels, helping teams monitor performance, compliance and customer experience.
A true-cloud platform: Amplify agility. Accelerate time to value.
Calabrio ONE was built for the cloud from the ground up to give you maximum speed and agility. Roll out quickly, update instantly, and seamlessly scale with your needs. Leverage near limitless storage and computing power to harness the full potential of AI and machine learning. Know that your data is secure, and your business is protected. Make your contact centre the foundation of digital business transformation with new functionality every week.
Contact us today to learn more about how Britannic and Calabrio can transform your workforce management and collaboration strategies.
