Adapt Quickly as your Business Requirements Change

Adapt Quickly as your Business Requirements Change

We virtualise your communications and business applications to give your organisation the ability to adapt quickly as business requirements change. 

We work with you to design and deliver a private cloud solution that allows you to deploy new systems and applications fast and to easily modify the configuration of existing ones in line with changing requirements. As part of our maintenance service we offer up to 24/7/365 support for your applications, take responsibility for upgrades, adds, moves and changes as a managed service, and take ownership of multi-vendor management.

You select the voice and UC services that suit your user groups, we host and manage the applications for you.

Hosted Telephony

Take your infrastructure off premise and remove the burden of managing a complicated PBX.

Simple user management

Save as much as 50% on traditional PBX solutions

Per-user budgeting

Improved business continuity

Greater flexibility and scalability

Mitel MiCloud Flex

The Same Level of Communication, On Road, Off Site or In Office

Designed for enterprise level organisations, MiCloud Flex allows you to bring unified, critical communications into the cloud for increase efficiency, collaboration, simplicity, flexibility and mobility. MiCloud Flex delivers a high level of performance, reliability and world-class security for organisations that require a unified communications rich environment.

View Data Sheet MiCloud Flex Brochure

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Key Benefits

REMOTE WORKING

Deliver consistantly high customer service levels via any device and OS through a single dashboard/portal that displays incoming communications and interactions. This allows customers to communicate using voice, email, text or chat.

FLEXIBILITY AND SCALABILITY

Create your own communications environment simply and easily whilst we manage it for you. The solution can be scaled as you wish without using time sensitive IT resources allowing you to upgrade, downgrade or mix and match as you wish.

EXCEL IN CUSTOMER SERVICE

You can combine your contact centre with your CRM to deliver real-time customer intelligence to agents across any medium, improving the customer journey and efficiency. The system intelligently identifies customers and routes them to the correct agent/department.

MULTI-OFFICE ENVIRONMENT 

Enjoy the same communications experience seamlessly across multiple devices from anywhere. Information moves seamlessly because it's stored in the cloud whilst enjoying the benefit of increased security and protection, ensuring private or sensitive data remains safe.  

EASIER COLLABORATION

MiCloud Flex boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more. Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for a true unified communications experience.

Key Features

  • Local number portability
  • Direct inward dialing
  • Flexible SIP bundles
  • Unified messaging
  • Multi auto attendant
  • Enhanced mobility for smartphones, softphones and tablets
  • Audio / Video conferencing
  • Hybrid network solutions (e.g., MPLS, Cross-Connect)
  • Mitel survivable gateways with local PRI bundles
  • Instant messaging
  • IM/Voice/Video presence
  • Teleworker support
  • Dual mode handoff
  • Single number reach

Transforming Telecoms

From Analogue to Digital and from IP to SIP, business communications services have been virtualised and become more complex. Fortunately, today's voice, data and video applications are increasingly delivered as a service (SaaS) from the cloud, centralising and simplifying management. Download the White Paper to learn how telecom management moved into the IT domain and why your business should virtualise its voice communications.

Download this resource

Transforming Telecomns

Hosted Unified Comms

Move your Avaya, Mitel or Microsoft UC solution and collaboration tools into the cloud.

Mix and match best-in-class applications in a single service

SLAs for planning, migration and maintenance

Pay-per-user OPEX model

Evolve at your own pace adding new services as and when required

Hosted Contact Centre

Give your contact centre the chance to grow quickly, and easily implement new technologies without any complicated integration tasks.

Improve business continuity

Reduce upfront costs

Improve access to new features and functions like multimedia & call recording

Easy integration with CRM applications and databases

Reduced need for support and implementation

Easy to bring in remote workers

Computer-Telephony Integration

Integrate your communications solution with your business applications using our middleware application, net CONNECT.

Download this resource

netCONNECT CTI

Flexible Deployment and Commercial Models

Flexible Deployment and Commercial Models

Deploy your UC and contact centre systems and applications in our secure and managed private cloud, host them in your own cloud, with a third party or in a hybrid environment. We work with you to architect your ideal solution and determine a framework that lets you take advantage of cloud communications in line with your commercial requirements.

The right option for you

The right option for you

  1. Reuse your existing technology and infrastructure and move it to the cloud.
  2. Purchase your solution outright and choose your preferred hosting option.
  3. Finance your solution and spread the cost over the contract period, moving to a reduced OPEX model after the initial period.
  4. Subscribe to our infrastructure services at a monthly fee.

Contact Us

If you have any questions or would like more information, please use the contact form below