Founded as Britannic Telecom in 1984, we quickly became known for our technical skills and ‘customer first’ approach. We became the first private company to install a telephone system for the BBC and soon developed a dedicated “phone in” system for the Radio 1 FM “Breakfast Show”, later rolled out to over 100 stations nationwide.

First to market with innovations spanning contact centre, network and CTI applications, we have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create bespoke communications solutions from market-leading components.

Today, we are an 80-strong team of managed communications technology and services specialists with a unique consultative approach. Our ideas injection opens minds to the possibilities of technology. Our strategic guidance aligns ICT with desired business outcomes. And our knack of combining communications technology into reliable transformative solutions sets us apart.

We transform business through communications technology.

The Britannic Story

2017

Britannic Website Receives Special Kudos From The CSS Design Awards

Avaya UK Mid-Market Partner of the Year Award

Westcon / Comstor Partner Awards

Britannic Achieves ISO/IEC 27001 Accredited Certification For Information Security Management

Britannic Achieves ISO 22301 Accredited Certification For Business Continuity Management

Finalist - Enterprise Digital Transformation Solution

CommsBusiness Awards

Winner - Voice Communications Specialists of the Year

Corporate Insider Business Excellence Awards

Britannic Achieves ISO 9001 Accredited Certification For Quality Management

Winner - Cloud Computer Consulting Firm of the Year

Corporate Live Wire Innovation & Excellence Awards

2016

CRN Corporate VAR of the Year Finalist

CNA Best Enterprise Cloud Solution Finalist

2015

CNA Best Enterprise Contact Centre Solution Finalist

CommsBusiness Enterprise Convergence Solution Finalist

Mitel Contact Centre Partner of the Year Award

for contributing the greatest revenue and capabilities in the Contact Centre sector with a staggering 41% year on year growth.

CNA Best Enterprise Contact Centre of the Year Award

CommsBusiness Mid-Market Convergence Solution of the Year Award

Britannic provides first cloud telephony solution in 2012 using mainstream technology and introduced 99.999% SLAs

Britannic builds its cloud platform in 2011 and introduces multicarrier MPLS and NOC

2010

Britannic launches its SIP Exchange platform, netX

CNA Enterprise Mobile Solution of the Year Award

for delivery of our Total Business Plan solution, which provides the customer with one unified billing platform and contract, regardless of handset type or user location.

CRN Converged Reseller of the Year Award

for enabling Auto Windscreens to adopt new technologies that brought voice and data together into their maintained 300 agent contact centre.

Britannic deploys first virtualised telephony and contact centre solution

Britannic launches its CTI platform netCONNECT

Britannic introduces SIP gateways with BriPortal middleware, providing an interface to lift TDM telephony onto data networks, paving the way for VoIP

Fastest Growing Mitel Partner in EMEA Award

2004

Britannic introduces BriPORTAL and SIP

Britannic introduces WAN team and MPLS

Britannic introduces LAN infrastructure networking team and portfolio

Britannic Telecom becomes Britannic Technologies

Britannic introduces VoIP

Britannic acquires a software house

1990s

Our 1990s Innovations

Top Achiever Award Bell Labs (1999)

Innovation

Reporting Universe

Britannic writes Reporting Universe, reporting software for Avaya’s prolific INDeX telephone system

Innovation

Britannic champions Least Cost Routing

Individual outbound calls can now be routed through the most cost-effective carriers for local, national and international numbers

Innovation

Britannic introduces call reporting capability

The Callstar Vision reporting app enhanced the phone-in application by adding reporting capability with data that could be displayed on a computer screen for the first time

Innovation

Britannic centralises 70 locations in 1 phone-in application

BTC developed Callstar, the 1st telephony solution that centralised up to 70 locations, used on national phone-ins including Radio 4’s ‘You & Yours’ and ‘Call Nick Ross’

Britannic’s Minc hybrid phone system features the 1st affordable Automatic Call Distributor & 20-agent call centre application with integrated call management software for improved reporting

Britannic pioneers on-air phone-in solution for BBC Radio 1 for multiple caller management during live broadcasts. Britannic becomes the 1st private telecom company to implement a telephone system for the BBC.

Britannic Telecom Company is founded by Richard Dendle and embarks on its journey of innovation

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