• Events
  • AI, the CX Transformer Workshop

AI, the CX Transformer: Revolutionise Customer Engagement with Britannic and 8x8

When?

Where?

8x8 UK (EMEA HQ), 3rd Floor, The Relay Building, 114 Whitechapel High St, London E1 7PT

Get Directions
Invitation What and Why Form Agenda
People in a workshop

Invitation

Join 8x8 and Britannic [the 8x8 Summit Partner] for an interactive workshop designed to revolutionise your approach to customer experience (CX) and communication and provide you with a roadmap update. With well-aligned strategic objectives to enhance business performance and customer experiences, we will deliver our shared expertise and knowledge.  

Whether you're an existing user of the 8x8 communications portfolio or exploring new possibilities for your organisation, we extend a warm welcome to IT Directors and managers, and those engaged in digital transformation and customer experience excellence who strive to push the boundaries.

Date: May 16, 2024 

Time: 9:30 am – 2:00 pm with option to stay until 4:00 pm for individual consultations - needs to be pre-booked 

Location: 8x8 UK (EMEA HQ), 3rd Floor, The Relay Building, 114 Whitechapel High St, London E1 7PT

What to Expect:

At this free workshop, we'll delve into the transformative power of AI in reshaping the customer experience landscape.

  • Insightful Sessions: Learn from industry leaders and discover practical strategies to enhance your organisation's customer engagement.
  • Real-World Case Studies: Gain valuable insights from successful implementations of the 8x8 integrated platform.
  • Live Demonstrations: Explore the latest AI-powered capabilities and see how they can address urgent business challenges.
  • Networking Opportunities: Connect with like-minded professionals, exchange ideas, and build relationships that could shape the future of your organisation.

Why Attend:

In today's fast-paced digital world, delivering exceptional customer experiences is crucial for business success. By attending the AI, the CX Transformer Workshop, you'll:

  • Stay Ahead: Gain insights into the latest trends and technologies shaping the future of customer experience.
  • Drive Innovation: Discover how AI-driven solutions can revolutionise your approach to communication and customer engagement.
  • Gain an update on 8x8 integrated portfolio and see the latest AI powered capabilities in action.  
    • The intelligent customer assistant (ICA), a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across all channels. 
    • CPaaS offering expanded outbound customer engagement capabilities, enabling customers to build more effective, customised outbound campaigns. 
    • UCaaS, with value-added features like smart summaries and analytics that, improve usability, productivity, and efficiency. 
    • CCaaS, with AI-driven digital self-service, AI-based call summaries for improved speech analytics, expanded omni-channel capabilities, and enhancements to agent and supervisor workspaces. 
    • Learn more about Seamless MS Teams Integration.
    • Analytics, digital and voice, a casual contact centre, PCI, WFH or orchestration.
    • Together we will discuss how implementing these solutions will help you achieve your goals. 

Invaluable Insights and Networking Opportunities

This free workshop is an opportunity to hear first-hand about some highly successful 8x8 implementations that are changing the experience for our customers. You will gain in-depth insights and practical knowledge from industry leaders. Learn how 8x8 is shaping the future of communication and customer experience, helping organisations uplift their customer interactions to new heights. 

Moreover, you'll get the chance to network with other professionals who share your drive for digital excellence.

Reserve Your Seat Now

Join us for a morning of learning, sharing, and innovating. Secure your spot today and start preparing for a future where communication knows no boundaries.

function async(u, c) { var d = document, t = 'script', o = d.createElement(t), s = d.getElementsByTagName(t)[0]; o.src = 'https://' + u; if (c) { o.addEventListener('load', function (e) { c(null, e); }, false); } s.parentNode.insertBefore(o, s); } async('js.hsforms.net/forms/current.js', function() { hbspt.forms.create({ css: '', portalId: '457312', formId: '1d40d294-f2ee-4229-979c-432800a334fa', target: '#hubspotform-submitted-2-2', onFormReady: function(form) { let formHiddenField = document.querySelector('input[name="website_event_booking_reference"]'); if (formHiddenField) { formHiddenField.value = '8x8_AI_Transformer_workshop'; } function checkEvent() { if (event.data.type === 'hsFormCallback') { if (event.data.eventName === 'onFormSubmitted') { const formWrapper = document.querySelector('.form-wrapper-2'); const headline = formWrapper.querySelector('.js-form-headline'); const content = formWrapper.querySelector('.js-form-content'); if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } if (window.lintrk) { window.lintrk('track', { conversion_id: '396805303, 396799233' }); } App.trackByLeadForensics({ link: '#hubspotform-submitted-2-2', label: 'LF - AI, CX Transformer Form' }); const successMessage = formWrapper.querySelector('.submitted-message'); if (successMessage) { const allForms = [...document.querySelectorAll('#hsForm_1d40d294-f2ee-4229-979c-432800a334fa')]; if (allForms.length) { allForms.forEach(function(form) { const parent = form.parentElement; const wrapper = parent.parentElement; const headline = wrapper.querySelector('.js-form-headline'); const content = wrapper.querySelector('.js-form-content'); parent.innerHTML = successMessage.innerHTML; if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } }); } } } } } window.addEventListener('message', checkEvent); } }); (function() { window.jQuery = window.jQuery || function(nodeOrSelector) { if (typeof(nodeOrSelector) == 'string') { return document.querySelector(s); } return nodeOrSelector; }; })(); });

The Agenda

  1. 09:45 Welcome, Jonathan Sharp, CEO, Britannic.
  2. 10:00 Introduction by Nick Aikman, Senior Channel Account Manager, 8x8.
  3. 10:20 Scene setting with success stories with Britannic and 8x8. Delivering more value to your customers and reducing operating costs through use of 8x8’s integrated platform.
  4. 10:30 The future of Customer Experience: Learn about the direction of 8x8 and customer experience excellence. How customers are harnessing the power of AI, an integrated platform, and customer intelligence gleaned from interaction data to deliver better experiences to their customers across the organisation.
  5. 11:10 Coffee break/Networking
  6. 11:30 Intelligent Managed Services – understand how Britannic offers positive insights, takes away the pain of routine management and frees up time to enhance business performance and customer experiences.
  7. 11:50 Gain an update on 8x8 integrated portfolio and see the latest AI powered capabilities in action.
  8. 13:00 Lunch and networking.
  9. 14:00 Our experts will be on hand to answer specific questions or challenges and provide demonstrations. This is your chance to seek further advice and guidance.
  10. 15:00 Close