Breakout Sessions

Biography

Gillan Ide is a Digital Solutions Consultant at Britannic. Working across the public, private and third sectors to support businesses with their digital shift projects, process automation and systems implementation.

Heavily focused with delivering solutions that provide ROI and increase the customer experience. Resulting in a higher first contact resolution, increased efficiencies and improved employee engagement leading to greater output.

Presentation Title

From Insights to Action: How analytics affect your ongoing strategy 

Synopsis

What came first the Chicken or the Egg?

Do your organisation’s goals dictate what insights you seek, or do you determine your goals based on business insights? Through harnessing the power of your organisations data, it enables you to understand all aspects of your business. It can back up hunches, support ideas and remove natural bias.

This discussion focuses on analysis of voice and interaction data to deliver analytics-driven strategies, improve your customer journey, enhance human value and streamline customer interactions.

The ability to delve into the data is here and at Britannic we can support you to get the best out of it…….and start on your data led journey!

Presenter Title

Senior Account Manager

Biography

Alex is a highly skilled individual with over 25+ years of experience in communications and digital transformation. Specialising in Education and the Local Government, Alex focuses on improving the student and citizen experience. He works with clients to design and deliver business improvement and transformation, improving the customer and staff experience while also achieving efficiencies. With a hands-on and consultative approach, Alex has strong analytical skills and can confidently lead clients through technology and transformation challenges. 

Presentation Title

Navigating the Evolution: Networking in an Ever-Changing Landscape

Synopsis

In this session, Alex delves into the dynamic world of networking. In today's fast-paced technological environment, networks are constantly evolving, presenting both challenges and opportunities. This session explores the shifting networking paradigms, from traditional infrastructure to emerging technologies, highlighting their impact on businesses and organisations. It addresses critical questions about adapting strategies, the importance of agility, and staying ahead of the curve. Whether you're in the public or private sector, this presentation offers valuable insights and practical guidance to help you navigate and thrive in the ever-changing landscape of networking.

Presenter Title

Sales Manager

Biography

James Campbell, Sales Manager at Britannic, has been working in the Unified Communications and Contact Centre industry for 14 years.

James leverages his expertise to provide forward thinking, tailored strategies and technologies which empower businesses to deliver exceptional customer experience.

Presentation Title

Unveiling Excellence: Navigating the Consultancy and Discovery Processes with Britannic

Synopsis

True transformation requires vision to be aligned across all stakeholders. At Britannic we consider ourselves stakeholders in your vision!

James will outline our systematic consultative approach and how it allows us to gain deep insights to align technology and processes with your plans and vision. Together we translate your business needs, seamlessly, into innovative system design, including designing tailored and appropriate onboarding and user adoption programs and engagement which are key to success. But it doesn’t stop there. It goes beyond an initial project to offer continuous solution consultancy throughout a partnership's lifetime. This approach benefits from insights gained over our many years in the industry, enabling us to craft comprehensive roadmaps, define goals, and pinpoint success criteria.

Together, we forge a transformation strategy that's not only value-driven but firmly rooted in business outcomes, driving lasting change.

Presenter Title

Head of Operations

Biography

Andrew is an accomplished Business Leader and a distinguished Fellow of the Institute of Telecommunications Professionals. He has extensive, executive-level experience and consults effectively with senior leaders to prioritise activities and achieve defined objectives. Skilled in planning, coordinating, and executing successful strategic business programmes, with a track record of improving operational stability, efficiency, and profitability. Andrew is also a Special Constable with the Metropolitan Police.

Presentation Title

Unlocking Business Potential: The Power of Britannic’s Managed Services

Synopsis

In today's dynamic business landscape, organisations are seeking ways to optimise operations, unlock innovation, enhance efficiency, and drive growth; Enter "Britannic’s Managed Services", a transformative approach that empowers businesses to delegate their non-core functions to Britannic, allowing them to focus on strategic initiatives and innovation. This presentation, " Unlocking Business Potential: The Power of Britannic’s Managed Services“ delves into the key aspects and benefits associated with implementing Britannic’s managed services within your organisation.