Biography
Chris joined 8x8 in 2015 as a director with an extensive background in Contact Centre operations, industry expertise and Sales Leadership. Chris now serves as the Vice President of Commercial Sales where he has been instrumental in driving the adoption of 8x8’s Contact Centre sales efforts in this space. With over 18 years of experience Chris frequently represents 8x8 as a public speaker as well as contributing as a thought leader though industry publications and blogs.
Presentation Title and Synopsis
Reimagining Customer Experience: AI-Driven Transformation in Contact Centers Through Automation and Analytics
Welcome to a new era of customer engagement and satisfaction. Join us as we delve into the exciting realm of 'Reimagining Customer Experience: AI-Driven Transformation in Contact Centers Through Automation and Analytics.' In this enlightening session, we'll explore how cutting-edge artificial intelligence technologies are reshaping the landscape of contact centers, enhancing every facet of customer interactions. From streamlining operations with intelligent automation to harnessing the power of advanced analytics for personalised engagement, this presentation uncovers the transformative potential that lies at the intersection of AI, automation, and data-driven insights. Discover how businesses are embracing these innovations to create seamless, efficient, and truly memorable customer experiences. Get ready to embark on a journey where technology and customer-centricity converge, paving the way for an elevated standard of service and satisfaction.