Biography
Thomas helps international businesses flourish in the UK and EMEA. He is especially interested in Enterprise Cloud Contact centre software, AI and automation technology, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. As a planner and relationship builder, Thomas is a people-focused problem-solver with high-level digital technology awareness and the drive to realise and exceed expectations.
Presentation Title and Synopsis
Why AI is right for today’s Contact Centre.
Thomas John, Vice President Partners - EMEA & International at Five9 will demonstrate how AI technology is helping today’s contact centre staff along with dispelling some common myths. Expect a highly charged and engaging presentation covering customer success and real life examples of AI helping customers and agents boost their experience of the contact centre. Thomas will cover the main AI technology in use and available today.