James Campbell, Sales Manager at Britannic, has been working in the Unified Communications and Contact Centre industry for 14 years.
James leverages his expertise to provide forward thinking, tailored strategies and technologies which empower businesses to deliver exceptional customer experience.
Rhys Dunn has an unwavering commitment to and passion for customer experience. With his extensive experience within the Contact Centre and Communications industry, he specialises in bridging the gap between business objectives and technological innovation.
Jamie Mackie is a skilled senior solutions consultant with expertise in self-learning, technical mentoring, cross-functional collaboration, and improving the contact centre ecosystem. He helps organisations to explore the power of Interactive Virtual Agents and Artificial Intelligence as they transition from legacy contact centre solutions to the cloud.
Gillan Ide is passionate about helping organisations with digital transformation and business improvement. He can identify opportunities for improvement and design and deliver solutions to achieve measurable business outcomes. Gillan focuses is on improving customer and staff experience, reducing low value tasks, and improving process efficiencies.