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FAQs

If you have any questions that we haven’t covered here, please contact us and we’ll do the best we can to answer them.

  • NetXFax is Britannic’s hosted fax service that lets you send and receive faxes via email. Outbound faxes are sent as an email attachment, while inbound faxes arrive directly in your inbox as a PDF. No fax machine or extra hardware is required.

  • Yes. With NetXFax you can send a fax directly from Outlook, Gmail or any email client. The service converts your email into a fax and delivers it securely to the recipient’s fax number.

  • No. NetXFax replaces the need for physical fax machines and phone lines. All you need is your email account and a registered fax number connected through the NetX SIP platform.

  • Absolutely. NetXFax encrypts all transmissions and provides a full audit trail, making it suitable for industries that require high levels of security such as healthcare, finance and legal.

  • Yes. You can port existing fax numbers into NetXFax so customers and partners can continue using the same number, or you can create new ones if required.

  • By moving faxing into email, NetXFax eliminates the costs of fax machines, toner, paper, maintenance and dedicated phone lines. It also reduces wasted staff time, making faxing more efficient.

  • Yes. Because NetXFax is email-based, staff can send and receive faxes from anywhere with internet access. This makes it ideal for remote or hybrid workforces.

  • Yes. NetXFax supports international coverage, so you can fax documents across borders with the same reliability and security as domestic transmissions.

  • NetXFax automatically retries up to three times. This ensures reliable delivery without staff having to manually resend documents.

  • Yes. Fax remains a legally recognised method of communication in many industries. NetXFax modernises the process without losing compliance, making it suitable for sectors such as legal, healthcare and financial services. 

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